Customer Support Engineer (m/f/d)
KLA
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Benefits offered by this job
Job summary
KLA in Germany (Burghausen) seeks a skilled Field Service Engineer for metrology and inspection systems. You will be the primary technical contact for customers, delivering on-site repair, maintenance, calibration, installation and upgrades while upholding KLA standards and service agreements.
You will diagnose complex hardware and software issues, analyze opto‑mechanical schematics, collaborate with global teams, and prepare detailed Field Service Reports.
Qualifications
- Bachelor’s or Master’s in Mechanical, Electrical, Automation, Mechatronics, Technical Physics or related engineering field.
- 5+ years field service experience.
- Willingness to travel up to 30% domestically and internationally.
Responsibilities
- Provide on-site repair, maintenance, calibration, installation and upgrades of metrology and inspection tools in compliance with KLA standards and service agreements.
- Diagnose and resolve complex hardware and software issues utilizing advanced diagnostic tools and collaboration with global teams.
- Assure operational availability and performance of the assigned metrology and inspection systems by aligning service interventions with customer engineers.
- Manage escalations and critical customer situations effectively.
- Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
- Manage individual part inventory account.
Skills
Education
Tools
Job description
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/9 technical support and parts delivery through our extensive supply chain network.
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
We are seeking a highly skilled, self-driven person to support our advanced Metrology and Inspection systems. Within a small team of engineers, you will serve as the primary technical contact for our customers, ensuring exceptional service and satisfaction. This role combines hands‑on technical expertise with customer engagement, supporting cutting‑edge measurement and automation technologies that drive semiconductor material manufacturing forward.
- Industry Leadership: Work with state‑of‑the‑art metrology and inspection systems shaping the future of semiconductor technology.
- Customer Impact: Be the trusted technical advisor and build strong, lasting relationships with our customers.
- Continuous Growth: Receive technical trainings at our Training centers in Singapore / Taiwan / Korea / US and regular opportunities to deepen and develop your soft skills, and expertise in semiconductor metrology and inspection.
- Provide on‑site support for repair, maintenance, calibration, installation and upgrades of metrology and inspection tools in compliance with KLA standards and service agreements.
- Diagnose and resolve complex hardware and software issues utilizing advanced diagnostic tools, AI‑assisted analysis, and collaboration with multicultural KLA technical support and engineering teams.
- Assuring operational availability and performance of the assigned metrology and inspection systems by aligning service interventions closely with customer equipment engineers.
- Manage escalations and critical customer situations effectively.
- Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
- Manage individual part inventory account.
You are living in Burghausen / Altöttingen, Upper Bavaria area – or able to relocate. Comfortable with working in cleanroom environments, including gowning and face mask. Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems, and handling and lifting of spare parts. Willingness to work flexible hours as required to support business operations including weekends (max. once per month). Ability and flexibility to travel up to 30% domestically (South Germany and Austria) and internationally (US, Asia). Valid driver’s license Class B for Germany.
- Proven ability to troubleshoot complex electronic and electro‑optical systems in semiconductor or manufacturing environments.
- Demonstrated ability to read and analyze opto‑mechanical and electronic schematics.
- Working knowledge of metrology inspection equipment.
- Strong mechanical and electrical aptitude; electronics experience preferred.
- Basic IT Hardware, Networks, Operating System and software troubleshooting skills.
- Basic knowledge of laser physics and optics.
- Proficient with Microsoft Office tools (PowerPoint, Word, Excel).
- Basic programming skills – e.g. Python.
- Experience with LabView, MATLAB or other technical software.
- Exceptional problem-solving and analytical abilities.
- Strong written and verbal communication skills; customer‑focused mindset.
- Collaborative team player with the ability to work independently under pressure.
- Excellent time and project management skills; adaptable in dynamic environments.
- High attention to detail in documentation and diagnostics.
- Proficiency in spoken and written English and German.
- Dynamic and future‑oriented industry at the forefront of technological innovation.
- Collaborative and supportive team.
- Access to extensive onboarding and continuous development opportunities to support your career growth.
- Permanent employment contract and long-term career stability.
- Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
- Company car or car allowance.
- 30 days of vacation per year and flexible working hours.
- Company events, such as summer family events and Christmas celebrations.
- Bachelor’s or Master’s degree in Mechanical, Electrical, Automation, Mechatronics, Technical Physics or related engineering field.
- Alternatively Associate degree or technical certification with 5+ years of relevant field service experience.
We provide advanced inspection tools, metrology systems, process solutions and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
At KLA, our interviews seek to understand your individual skills, approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person— is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset. We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further , KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, a offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA is proud to be an equal opportunity employer.
We do not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us.
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