Customer Support Employee (m/f/d)

Media Ems; Dresden; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A ticketing service company in Dresden is seeking a customer support representative to assist customers with inquiries and ticketing services. Ideal candidates will have strong German communication skills and a customer-focused approach. Benefits include a lunch-meal bonus and access to exclusive event tickets.

Leistungen

Lunch-Meal Bonus

Exclusive tickets for events

Personal development

Regular team happenings

Qualifikationen

• Initial experience in customer support (events/e-commerce) is ideal.
• Very good German skills required.

Aufgaben

• Be the first point of contact for customers regarding ticketing services.
• Answer customer inquiries via phone, email, and chat.
• Assist with cancellations, rebookings, and alternative options.

Kenntnisse

Strong customer focus

Strong communication skills

Solution-oriented

Ability to work under pressure

Team player

Good English skills

Ausbildung

Commercial training or comparable qualification

Tools

MS Office

Jobbeschreibung

Your Journey starts now!

Your mission

You are the first point of contact for our customers and support them with all aspects of our ticketing services.

• Answering customer inquiries: By phone, email, and chat.
• Problem solving: Providing assistance with ticket questions, prices, and event details.
• Support with changes: Assisting with cancellations, rebookings, and alternative ticket options.
• Teamwork: Collaborating with colleagues to find optimal solutions.

Your profile

• Commercial training or comparable qualification.
• Ideally, initial experience in customer support (events/e-commerce).
• Strong customer focus and enjoyment of contact with people.
• Strong communication skills (telephone and written) and confident use of MS Office.
• Very good German skills, good English skills an advantage.
• Solution-oriented, patient, and able to work under pressure—even in stressful situations.
• A team player with an affinity for the event industry.

Why us?

• Lunch-Meal Bonus
• Exclusive tickets for events
• Personal development
• Regular team happenings