Customer Support Associate- German

Assent; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading compliance solutions provider in Germany is seeking a Customer Support Associate to assist suppliers with compliance requests and information gathering. This role requires excellent communication skills in German and English and the ability to manage multiple priorities effectively. The candidate will engage with suppliers through various communication channels, ensuring a positive experience while troubleshooting their concerns. This position offers a competitive salary and comprehensive benefits, with flexibility for remote work.

Leistungen

Vacation time that increases with tenure

Comprehensive benefits packages

Corporate bonus program

Retirement savings options

Professional development days

Flexible work options

Aufgaben

• Communicate with suppliers to gather compliance information.
• Assist suppliers with compliance requests and document quality.
• Handle inbound calls and troubleshoot compliance issues.
• Engage unresponsive suppliers through outreach and support.
• Provide language support for internal translations and meetings.

Kenntnisse

Excellent verbal and written communication skills in German and English

Related work experience (e.g., administration, reporting, research & data, customer support)

Solid time management abilities

Computer proficiency using MS Office Suite and Google Applications

Self-starter with excellent time management skills

Jobbeschreibung

Overview

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our clients supply chains.

Responsibilities

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support (German and English) may be required to help with internal translations, hosting webinars and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

Qualifications

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration, reporting, research & data, supplier / customer support call centres)
• Solid ability to manage time effectively and juggle multiple priorities at one time
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines

Additional Information

Life at Assent

Wellness: We believe that you and your family's well being is important. As a result we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money—well it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent we are committed to growing and sustaining an environment where our team members feel included, valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact us and we will be happy to help.

Remote Work: Yes

Employment Type: Full-time

Key Skills: Electrical Engineering, SQL, Active Directory, VMware, OS, Windows, Troubleshooting, Linux, SAN, Java, Technical Assistance, Setup, hardware, Technical Support, Software support

Experience: years

Vacancy: 1