Customer Support Analyst in a Fintech Account with Danish and English

TELUS Digital; Hamburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer experience provider is seeking candidates to assist in customer inquiries related to money transfers. Fluency in Danish and English is required. This role offers training and various benefits including health insurance and support for relocation. Join a positive international working environment and advance your career with us.

Leistungen

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

Financial support during relocation

Qualifikationen

• You do not need experience in a similar role but must be fluent in Danish and English.

Aufgaben

• Provide solutions to inquiries in money transfer transactions.
• Provide timely replies and accurate information on requests.
• Assist customers through phone, email, and chat.
• Identify and assess customer needs to achieve satisfaction.

Kenntnisse

Fluent in Danish

Fluent in English (C1/B2)

Jobbeschreibung

Allgemeine Angaben

Bewerbungsfrist: 30-Nov-2025

Standort: BG – Sofia – TELUS Tower

Weitere Standorte: BG – Sofia – Infinity Tower

Land: Bulgarien

Jobbeschreibung

Are you ready to take the next step in your career? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS Digital Bulgaria!

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Financial support during relocation (e.g. for transportation, hotel stay, rent, and assistance in finding a long‑term rental)

Responsibilities

• Provide solutions to questions / inquiries encountered in money transfer transactions or forward the issue to the relevant units
• Provide timely reply and accurate information on the client's request
• Assist customers through multiple channels, including phone, email, and chat
• Identify and assess customers’ needs to achieve satisfaction

Qualifications

As a candidate, you do not need to have experience in a similar role but you should be fluent in Danish and English - C1 / B2-equivalent.

Language requirements: Danish, English

Culture

We care about the well–being of our employees, invest in their future growth, and encourage fun and team‑building projects!

Fit?

Does it sound like the perfect job for you? Apply now!

About us

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX : TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Zusätzliche Stellenbeschreibung

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Sprache

Danish

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service - all backed by TELUS, our multi‑billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.