Customer Success Program Manager - Scale Team

NextGenEnergyJobs; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

NextGenEnergyJobs in München is seeking a Customer Success Program Manager (Senior Value Engineer - Scale team) to drive value, adoption, and customer success across a portfolio of accounts.

You will lead workshops in German, manage stakeholder interactions including C-level, and host webinars to enable customers and partners with strategic insights.

Qualifikationen

• 3–5 years of programmatic execution for post-sales journeys and value realization across customers.
• Broad industry/domain understanding with ability to improve processes using best practices across sectors.
• Native-level German proficiency for workshops, executive presentations, and stakeholder interactions.

Aufgaben

• Lead customer workshops and executive-level presentations in German.
• Host high-energy webinars and drive cohort enablement and community engagement.
• Monitor portfolio health and drive value realization across a portfolio of accounts.

Kenntnisse

Program management

Stakeholder management

AI fluency

Webinar hosting

Portfolio monitoring

Ausbildung

Engineering

Computer Science

Mathematics

Business Analytics

Business/Economics with technical minor

Tools

Copilots / AI tools

Webinar platforms

Jobbeschreibung

Customer Success Program Manager - Scale Team

The Team: The position of Customer Portfolio Program Manager (internal title: Senior Value Engineer - Scale team) is a trusted advisor responsible for driving value, adoption, and customer success across a portfolio of accounts.

Requirements

• Experience: 3-5 years of strong programmatic execution and the ability to execute complex products efficiently. You will have worked on end to end post sales customer journeys and value realization for a portfolio of customers
• Broad Industry & Domain expertise: Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement, with the agility to context-switch and cross-pollinate best practices across industries.
• AI & Technical Fluency: High AI fluency, leveraging copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health and drive high volume of activities.
• Strong Stakeholder Management : Able to quickly build trust and inspire action across both technical users and C-level executives.
• Scaled Engagement: An experienced 1:N speaker with proven experience hosting high-energy webinars, leading cohort enablement, and driving community engagement. Passionate about empowering both customers and partners through training, support, and strategic insights.
• Degree: Engineering, Computer Science, Mathematics, Business Analytics, comparable technical degree or a Business/Economics degree paired with a technical minor
• Native-level German proficiency is required for this role. Candidates must be able to lead customer workshops, conduct executive presentations, and manage stakeholder interactions in German.