Customer Success Operations

CD Recruitment; Deutschland; Remote; EUR 119.000 - 140.000; Vollzeit

Zusammenfassung

A recruitment firm is seeking a Senior Global Marketing & Operations Headhunter to work with a growing AI HealthTech start-up. The role involves managing all post-sales operations, optimizing customer journeys, and collaborating with multiple teams. Ideal candidates will have over 5 years of experience in CS Ops within B2B SaaS, and be fluent in both German and English. This is a full-time position with a competitive compensation package including a base salary up to €140k plus bonuses.

Qualifikationen

• 5+ years of experience in CS Ops, RevOps, or Business Operations within B2B SaaS.
• Strong Salesforce or HubSpot CRM experience.
• Good understanding of the post-sales customer journey.

Aufgaben

• Build and develop the post-sales revenue framework.
• Collaborate closely with Customer Success, Service, and Support teams.
• Design playbooks and workflows to optimise renewals, cross-selling, and expansion opportunities.

Kenntnisse

Experience in CS Ops

Salesforce or HubSpot CRM experience

Understanding of post-sales customer journey

Fluent in German

Fluent in English

Jobbeschreibung

Senior Global Marketing & Operations Headhunter at CD Recruitment

About the job

Representing a European founded AI HealthTech start‑up who are growing their Ops team.

Working directly with their CRO to hire a Principle Customer Success Operations professional to manage all things post‑sales ops.

Having just received multi‑million funding, they’re scaling the GTM across EMEA rapidly.

What you’ll do

• Build and develop the post‑sales revenue framework
• Collaborate closely with Customer Success, Service, and Support teams
• Design playbooks and workflows to optimise renewals, cross‑selling, and expansion opportunities
• Implement AI tools to streamline business processes and improve efficiency
• Mentor junior ops team members

What we’re looking for

• 5+ years of experience in CS Ops, RevOps, or Business Operations within B2B SaaS
• Strong Salesforce or HubSpot CRM experience
• Good understanding of the post‑sales customer journey – onboarding through to expansion, renewal, etc.
• Fluent in German and English
• Direct path to leadership
• Opportunity to work from anywhere in Europe
• Mission critical product with almost no competition

Compensation

Up to €140k base + bonus

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting, Software Development, and Technology, Information and Media