Customer Success Manager (m/f/d) in Berlin or Konstanz

KNIME AG; Konstanz, Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading software company is seeking a motivated Customer Success Manager to join their team in Germany. You will play a key role by guiding customers to achieve value from the product while building strong relationships and collaborating with account managers. Fluency in German and English is essential for this position, along with experience in customer-facing roles. This role is critical for ensuring customer success and growth within the company.

Qualifikationen

• Experience in customer-facing roles at a software company.
• Ability to listen closely and communicate effectively.
• Empathetic approach combined with practicality.

Aufgaben

• Guide customers from initial contact to adoption.
• Ensure customers derive value from KNIME solutions.
• Build and maintain relationships with multiple stakeholders.
• Collaborate with Account Managers on growth strategies.

Kenntnisse

Customer relationship building

Problem solving

Communication skills

Organization

German (Fluent)

English (Fluent)

Jobbeschreibung

Description

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Customer Success Manager (m/f/d) to join our team at KNIME in Berlin or Konstanz.*

Who you are

You are someone who thrives on building trust with customers and helping them get the most out of our product. You know how to listen closely, communicate clearly, and solve problems in a way that makes people feel supported. You’re empathetic but practical, with the ability to understand customer goals and translate them into action. You likely have experience in customer-facing roles at a software company, ideally working with adoption, renewals, and growth. You are organized, resourceful, and comfortable collaborating with account managers and other KNIMErs to make sure customers succeed. Your excellent English and German language skills ensure effective communication.

That's the job

In this role, you’ll guide customers along their journey with KNIME, from first point of contactto adoption. You’ll be their go-to person for making sure they get real value from our solutions, whether that means answering a quick question, marshaling internal resources to solve a challenge, or identifying ways KNIME can support their broader goals. You’ll:

• Identify and get in touch with potential customers.
• Support customers through getting to know our products andKNIME and ideally adoption.
• Build and maintain strong relationships across multiple stakeholders within each account.
• Partner with Account Managers to execute growth strategies for our customers.

What we offer