Customer Success Manager (m/f/d)

ANTICIPATE; Aachen; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An innovative industrial tech startup in Aachen is seeking a Customer Success Manager to lead implementation projects and enhance customer relationships. The ideal candidate has a master's degree in a relevant field and experience in project management within industrial tech. Fluency in German and English is mandatory, along with technical affinity. This full-time role offers a competitive salary and hybrid working options.

Leistungen

Startup atmosphere with friendly working environment

Flexible working environment with autonomy

Competitive salary package with performance incentives

Qualifikationen

• Ideally a master’s degree in digital strategy or business-related study with strong interest in AI.
• Experience managing customer projects in industrial automation or related tech environments.
• Strong communicator in both German and English.

Aufgaben

• Manage and execute customer implementation projects end-to-end.
• Continuously analyze and improve the customer journey.
• Build strong relationships with key customer stakeholders.

Kenntnisse

Customer project management

Strong communication in German and English

Structured and hands-on personality

Technical affinity with sensors and production lines

Ausbildung

Master's degree in digital strategy or business-related field

Jobbeschreibung

Location: Aachen, Germany (On-Site) | Travel: ~20%

We are an innovative industrial tech startup revolutionizing quality inspection with AI and

computer vision. Our mission: Enable manufacturers to reach zero-defect production with stateof-

the-art inspection systems. To accelerate our growth, we’re looking for a Customer Success

Manager to lead implementation projects, shape our customers’ journeys, and build long-term

partnerships.

Qualifications

Ideally a master’s degree in digital strategy or business-related study with a strong interest in AI

software solutions and manufacturing.

• You have experience managing customer projects — ideally in industrial automation, manufacturing or related tech environments.
• Strong communicator in both German and English (mandatory), able to engage confidently with operators and C-level alike.
• Structured, hands-on personality with a passion for organizing complex processes and solving problems proactively.
• Technical affinity — you don’t need to be an engineer, but understanding how sensors, cameras, and production lines work excites you.
• Willingness to travel across Germany and occasionally Europe (approx. 20%).

What you’ll do

You will work directly with the founder team to develop the business from an operative as well as

strategic perspective. The activities will focus on the areas of operations, customer journey and

strategic projects.

• Manage and execute customer implementation projects end-to-end: from kickoff and planning to on-site installation support and acceptance tests.
• Continuously analyze and improve the customer journey, ensuring a seamless experience from onboarding to scale-up.
• Build strong relationships with key customer stakeholders to maximize product adoption and customer satisfaction.
• Act as the voice of the customer internally, collaborating with product and engineering to improve our solutions.
• Organize and run customer training sessions and workshops on our AI inspection platform.

Benefits

The possibility to gather industry experience by working on highly relevant topics, with a lot of

space for autonomy in your tasks.

• Startup atmosphere with a very friendly way of working – we are looking for someone to finish the day with after-work activities from time to time
• Be part of an ambitious, fast-growing startup shaping the future of industrial quality control.
• Work closely with passionate founders and an agile tech team — your ideas have immediate impact.
• Flexible working environment with hybrid options and high autonomy in your projects.
• Competitive salary package including performance incentives.
• A modern workplace with the best technology and goodies such as coffee, cold drinks, and merchandise

Ready to make manufacturing smarter with us? We’d love to hear from you! Simply send your

CV and a few words about why you’d be a great fit to [e-mail] and we will get in touch

with you!