Customer Success Manager Large Accounts (all genders) - Remote (Germany, Austria)

Sdui GmbH; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading EdTech company in Berlin seeks a Customer Success Manager to manage and expand high-value public sector accounts. You will build trusted relationships with senior stakeholders, drive adoption for measurable ROI, and ensure renewals while navigating complex decision-making structures. Ideal candidates have 3+ years in account management, fluency in German and English, and a background in SaaS. This role offers great flexibility and development opportunities.

Leistungen

30 days vacation

Flexible working hours

Remote work options

Access to mental health services

Professional development opportunities

Qualifikationen

• 3+ years of experience with large-scale accounts.
• Experience with public sector clients and complex stakeholder structures is a strong plus.
• Experience with professional services/custom solutions is a plus.

Aufgaben

• Manage and grow a portfolio of high-value public sector accounts.
• Build trusted relationships with senior stakeholders in ministries, agencies, and school networks.
• Organize workshops, webinars, and advisory sessions to empower stakeholders.

Kenntnisse

Account Management

Customer Success

Fluent in German

Fluent in English

SaaS experience

CRM proficiency

Strong active listening

Tools

Salesforce

Jobbeschreibung

Our mission

Founded in Koblenz in 2018, Sdui has grown to become one of Europe’s fastest-expanding EdTech companies. Today, five companies work together as Sdui Group. With over 230 international employees across five locations, Sdui Group actively shapes the future of education. Digital solutions serve schools, preschools, entire federal states and regions by enabling seamless communication, efficient administration and personalized learning—all while remaining inclusive, intuitive and fully compliant with data protection regulations.

We empower humans to transform education for a better tomorrow.

What you’ll bring

Experience & Knowledge

• 3+ years of experience with large‑scale accounts.
• Proven background in Customer Success, Account Management or related fields.
• Experience with public sector clients and complex stakeholder structures is a strong plus.
• Fluent in German and English; additional languages are a plus.

Hard Skills

• Strong active listening and ability to synthesize client feedback into actionable steps.
• SaaS experience, ideally with modular product solutions and software release cycles.
• Knowledge of customer and product data integration into operational processes.
• Proficiency with CRM software (Salesforce or similar).
• Experience with professional services/custom solutions is a plus.

Soft Skills

• Excellent communication and presentation skills, including C‑level interactions.
• Skilled at navigating complex organizations and managing diverse stakeholders.
• Team player, proactive, self‑motivated and outcome‑focused.
• Ability to coach and mentor peers is a plus.

Your contact

Sophie Marie Stahl – People Experience Manager

The best way to reach us is through the application form on this page. If you have any questions, feel free to contact me at [phone].

What we offer

• We have Social Impact: Sdui’s vision is to transform the daily life of schools. Empower humans to transform education for a better tomorrow! Additionally, you can take two days off per year for volunteer activities.
• Flexibility & New Work: Flexible working hours, remote work and workations within the EU (+Switzerland & UK) are possible with us.
• We care about Mental Health: We offer all employees access to OpenUp, an online service for mental health and personal development.
• People Development: Active learning time, courses via a learning platform and ongoing professional development opportunities are already in place and continuously evolving.
• We love our Team: You’ll be part of a motivated team that supports one another. A positive working atmosphere is essential for us! We also offer a "teambuilding budget" for shared workshops and team events.
• We embrace Start‑Up Culture & Growth: You want to take on responsibility, love challenges and grow with us? Perfect! We are committed to continuously improving collaboration and ensuring that everyone in the team can contribute to shaping the company.

Additional benefits:

• 30 days vacation, plus half‑days off on Christmas Eve and New Year’s Eve.
• Your four‑legged friend is welcome at the office!
• German and English lessons.
• Coffee, tea and cold drinks are always available in our community space.

Your mission

The team is dynamic, growing and at the very core of our business. CS is a truly European team with members in 4 countries and we are truly diverse, fast developing and ready to learn more. We support all aspects of the business and act as a conduit for most large, customer‑facing projects. We are unavoidable, indispensable and always on the ball! Furthermore, you get the chance to help shape and improve the future of education to everyone’s benefit.

What you’ll do

Account Development & Value Realization

• Manage and grow a portfolio of high‑value public sector accounts.
• Conduct business reviews, develop strategic account plans and drive adoption for measurable ROI.
• Ensure renewals, reduce churn risk and create success stories and reference cases.

Relationship Management

• Build trusted relationships with senior stakeholders in ministries, agencies and school networks.
• Navigate public sector decision‑making and act as a strategic advisor aligning our solutions with customer priorities.
• Own client escalations and ensure swift, structured resolution.

Enablement & Knowledge Sharing

• Organize workshops, webinars and advisory sessions to empower stakeholders.
• Translate product capabilities into clear, context‑specific benefits.
• Showcase customer impact through best practices and case studies.

Collaboration & Impact

• Work cross‑functionally with Sales, Product/Tech, Marketing and Delivery.
• Act as the voice of the customer internally, turning feedback into actionable improvements.
• Monitor accounts proactively, address risks early and ensure long‑term success.

Bewirb dich initiativ!