Customer Success Manager - Land Domain (m/f/d)

TYTAN Technologies; München; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Munich office

Monthly allowances: €106/month in flex

Health check-ups and wellness events

Referral bonus

Corporate discounts

Team events

Job summary

TYTAN Technologies in Munich is seeking a commercially minded and analytical Customer Success Manager – Land Domain to ensure customers get the best experience from TYTAN products. You will be the first point of contact after delivery and will support customers throughout the product lifecycle, maximizing satisfaction and feeding insights to product and operations teams.

This role suits those with defense customer experience and cross-functional collaboration.

Qualifications

• Military background: 3+ years of military experience, ideally in the land domain.
• Education: A degree in Business Administration, Economics, Finance, Engineering, or equivalent military technical training.
• Technical aptitude: Comfortable operating complex hardware and software systems and can troubleshoot them hands-on.
• Customer focus: Experience in customer success, technical account management, in-service support, or project or commercial roles.
• Training delivery: Experience planning or running training for operators or end users.
• Communication: Excellent communication and stakeholder management skills, from soldiers in the field to procurement offices.
• Languages: Fluent German and English (C1 or above).
• Mobility: Willingness to travel regularly to customer sites and field exercises.

Responsibilities

• Act as primary point of contact for TYTAN products, managing full product lifecycle with customers.
• Provide first-level technical support for TYTAN products based on technical understanding.
• Connect users with TYTAN experts for repair or maintenance.
• Understand current and future training needs of users and plan training sessions.
• Gather and prioritize customer requirements for input to product management and updates.
• Work with sales and product management to align on feature requests and improvements.

Skills

Military experience

German (C1)

English (C1)

Customer focus

Communication

Training delivery

Mobility

Education

Business Administration / Economics / Finance / Engineering degree or equivalent military training

Job description

The PACE is fast. The expectations are high. The contribution matters. Working at TYTAN is more than a job, this is a mission. We push boundaries, think big, and hold ourselves to the highest standard. Our mission and values guide everything we do, and we're looking for people who are driven by ownership, embrace challenges, and are energized by meaningful work. If you're motivated by impact and thrive in dynamic environments, you'll fit right in.

At TYTAN, we aim to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. We protect people. We protect critical infrastructure. We protect European sovereignty.

We are looking for a commercially minded and analytical Customer Success Manager – Land Domain to ensure that our customers get the best possible experience and results from using TYTAN products. You will be the first point of contact for our customers after delivery and will support them throughout the entire product lifecycle. Your mission is to maximize customer satisfaction while channeling meaningful feedback to our development and operations teams. This role is ideal for someone who enjoys working with defense customers, understanding and solving their problems, and collaborating across various functions at TYTAN.

Your roadmap to make an impact

Product Lifecycle Management

• Act as the primary point of contact for users and customers of TYTAN products, managing the full product lifecycle in alignment with customers (e.g., product updates, maintenance, replacements)
• Provide first-level technical support for TYTAN products, based on a technical understanding of how to operate them
• Connect users with TYTAN experts, e.g., in cases of repair or maintenance

Training and Customer Learning

• Understand current and future training needs of users
• Plan and coordinate training sessions, involving relevant TYTAN-internal and external stakeholders

Customer Experience and Feedback

• Ensure a consistently excellent experience with TYTAN solutions in the field by systematically gathering customer feedback and deriving and implementing actions
• Gather new and upcoming customer requirements and requests for new functionality; evaluate and prioritize them as input for product management and future updates
• Gain insight into how TYTAN products are used in the field and provide input for concept of operations (CONOPS) development

Cross-Functional Collaboration

• Collaborate closely with sales and product management, aligning on feature requests, product improvement ideas, and upsell and cross-sell opportunities
• Stay in close touch with engineering and operations to deliver best-in-class customer support and ensure smooth delivery of maintenance and product updates

Job requirements

• Military background: 3+ years of military experience, ideally in the land domain, giving you a deep understanding of military processes, users and operational realities
• Education: A degree in Business Administration, Economics, Finance, Engineering, or equivalent military technical training
• Technical aptitude: You’re comfortable operating complex hardware and software systems and can troubleshoot them hands-on
• Customer focus: Experience in customer success, technical account management, in-service support, or project or commercial roles
• Training delivery: Experience planning or running training for operators or end users
• Communication: Excellent communication and stakeholder management skills, from soldiers in the field to procurement offices
• Languages: Fluent German and English (C1 or above)
• Mobility: Willingness to travel regularly to customer sites and field exercises

Why TYTAN?

• Build technology with real operational impact: Develop autonomous defense systems designed to protect lives and strengthen Europe’s security
• Shape scalable defense capabilities: Work on solutions built for mass deployment, cost efficiency, resilience, and reliable production at scale
• Contribute to networked air defense: Help integrate our systems into multi-layered defense architectures alongside sensors, command systems, and effectors
• Develop for real-world operations: Build capabilities together with end users and improve them continuously based on direct operational feedback
• Move fast and take ownership: Work in a focused, high-performance team where decisions are made quickly and individual contributions have immediate impact
• Define a new generation of defense technology: Join early and help shape the products, engineering standards, culture, and direction of a fast-growing deep-tech company
• Work with an international mission-driven team: Collaborate with experienced specialists united by the goal of creating sovereign and effective security capabilities for Europe
• Virtual stock options: Participate in our success through virtual stock options (VSOPs) at the company's current valuation
• Monthly allowances: €106/month in flexible benefits including lunch discounts and EGYM Wellpass or shopping credit
• Regular health care events: Health check-ups, skin screenings, mental health workshops, and an annual vitamin infusion on us
• Referral bonus: Earn a reward when someone you refer joins the team
• Regular team events: On- and off-site activities to connect and celebrate together
• Corporate discounts: Exclusive employee discounts across a wide range of partner brands
• Flexibility: Flexible working hours and hybrid work model, plus a modern Munich office built for focus and collaboration

About us

At TYTAN, it is more than just a job; it is about embracing autonomy, personal growth, and purpose. Make a lasting impact in the new era of defense! Join us to create a safer world for all.

WE are an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process.

Please note that we currently do not offer visa sponsorship, so we’re only able to consider candidates who already have a valid work permit. All qualified applicants are hereby encouraged to apply.