Customer Success Manager - Italian and Spanish Market (m/w/d)

Superchat; Berlin; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A leading messaging platform company in Berlin is seeking a Customer Success Specialist to enhance customer experience through effective communication and support. You will take ownership of customer relationships, providing guidance from onboarding to ongoing usage. The ideal candidate is fluent in Italian, Spanish, and English, has B2B or SaaS experience, and possesses strong organizational skills. Join our dynamic team to make an impact and grow professionally in an inclusive environment.

Leistungen

Attractive compensation package

Annual personal development budget

Membership options for sports or public transport

Comprehensive onboarding and coaching

Inclusive team culture and events

Qualifikationen

• Experience in B2B or SaaS environment preferred.
• Ability to communicate confidently and precisely.
• Structured and independent work style.

Aufgaben

• Develop technical understanding of the product.
• Support customers from onboarding to usage.
• Collect customer feedback for software improvement.
• Collaborate on cross-functional projects.

Kenntnisse

Fluent communication in Italian

Fluent communication in Spanish

Fluent communication in English

Customer interaction experience

Strong critical thinking skills

Organizational skills

Jobbeschreibung

At Superchat, we’re reimagining how businesses communicate with their customers. Our mission is simple: Communicating with a business should be as easy and natural as talking to a friend.

Superchat is growing rapidly, and there are plenty of exciting projects ahead. We’re looking for you to join our team! 🚀

Your responsibilities:

• You develop a deep technical understanding of our product and become a key point of contact for our customers throughout their entire lifecycle
• You take ownership and support our customers from onboarding onward to ensure they use Superchat successfully and solve challenges together
• You address customer needs with empathy and expertise, advise them on new features and product updates, and help them achieve their goals with Superchat
• You understand exactly how customers use our product, collect feedback, and proactively contribute to improving our software
• You collaborate on cross-functional projects that take our customer experience to the next level

About you:

• You communicate fluently and confidently in Italian, Spanish, and English, and can answer questions precisely
• You’re a true communication talent with experience in customer interaction - ideally in a B2B or SaaS environment
• You work in a structured and independent way, with strong organizational skills and a high sense of responsibility
• You’re a genuine team player who enjoys diving into complex topics
• You have strong critical thinking skills that help you analyze complex situations and make sound, effective decisions quickly

Why Superchat:

• Attractive compensation package
• Annual budget for your personal development, which you can use for conferences, courses, books, or a career coach
• Choice between an Urban Sports Club/John Reed membership or a public transport/Dance subscription
• Comprehensive onboarding program plus regular coaching and feedback sessions to support your professional growth
• Inclusive start-up culture with a strong team spirit and regular team events where we share ideas and celebrate successes together

Superchat is the most comprehensive messaging-suite for small and medium-sized businesses. Using our platform, businesses of all sizes can connect with customers via any channel (WhatsApp, Facebook Messenger, Instagram and many more) and send out payment requests, collect reviews and sell products in a modern and convenient way. Led by Blossom Capital and with participation from 468 Capital, Superchat raised $15.6 million in Series A funding. In total, Superchat raised $18.8 million in just under a year.

At Superchat, we're looking for people with passion, grit, and integrity. You're encouraged to apply, even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Superchat, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!

We are looking forward to your application!