Customer Success Manager - German Market (Berlin)

Free resume; Berlin; Hybrid; EUR 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Equity package

Performance bonuses

Zusammenfassung

Lexroom is expanding its German market and you will be the first dedicated customer success hire for German customers, owning the full portfolio end to end from onboarding to renewal.

You will drive a proactive CS motion, upsell opportunities, and monitor portfolio health. Fluency in German and English, CRM experience (HubSpot a plus), and a willingness to be based in Berlin are required.

Qualifikationen

• Native-level German and fluent English are required.
• 2 to 4 years in Customer Success or account management in SaaS/tech.
• CRM proficiency and experience managing a German portfolio.

Aufgaben

• Own the full German customer portfolio from onboarding to renewal.
• Drive proactive upsell and account growth while maintaining retention.
• Collaborate with Product and Marketing to relay feedback and localize playbooks.

Kenntnisse

German

English

CRM fluency

SaaS experience

Account management

Tools

HubSpot

Jobbeschreibung

At Lexroom , we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear : make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're growing fast, backed by top-tier investors and a world‑class team committed to rigor, clarity, and impact. Today, Lexroom is a trusted partner , shaping the evolution of legal AI with the same rigor and precision that define our product. Join us as Customer Success Manager to build Lexroom's German customer base from the ground up. You will be the first dedicated CS hire for the German market , owning the full portfolio of German customers end to end. The product already won in Italy, with the numbers to prove it. Germany is next, and you own it.

Your key responsibilities Own the full German customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift. Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home. Be the single point of contact for German customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing. Adapt the Italian playbook to Germany , importing what works and localizing it for the German market. Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

What we're looking for

2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional‑services customers is a plus. A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement. CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus. Comfort building in a fast‑moving market and staying hands‑on, including operational support, while the market scales. Languages: native‑level German and fluent English are required . Based in Berlin or willing to relocate.

How we work

Lexroom is building the platform where legal work gets done. Founded in Milan in 2023, we are the legal AI built data‑first for civil‑law Europe: a proprietary base of 7M+ verified legal sources, used today by 12,000+ law firms and in‑house legal teams. We recently closed a USD 50M Series B led by Left Lane Capital, with investors including Base10 Partners and Eurazeo, bringing total funding to over USD 73M, to expand across Europe starting with Spain and Germany. We move fast and accurate, own outcomes, and say what we mean. Impact is defined by execution, not by title.

What Sets Us Apart

An Exceptional Team. At Lexroom, you'll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters

We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title.

Rewarding Your Contribution

We value excellence and share success:

• Annual Salary Range: €65K – 75K€
• Equity Package: Align your growth with the company's long‑term success.

Benefits That Matter

• Hybrid Work: Split your time between working from home and collaborating in our Berlin office three days a week, with flexibility.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retrea