Customer Success Manager - German

NinjaOne; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automation company in Berlin is looking for a Customer Success Manager to build and maintain strong customer relationships. You will advocate for partners, enhance product adoption, and analyze usage data to minimize churn. Ideal candidates have exceptional consultative skills, are fluent in German and English, and have experience in SaaS or IT. This position offers a hybrid work environment, competitive compensation, and various benefits.

Leistungen

Flexible working hours

Free lunches three times a week

Access to Corporate Benefits Platform

Professional development through training

Qualifikationen

• Exceptional consultative skills and clear communication.
• Experience as a Customer Success Manager.
• Ability to influence and inspire customers.

Aufgaben

• Work with key customers to ensure effective use of our solution.
• Analyze product usage to improve adoption and reduce churn.
• Build relationships and identify upsell opportunities.

Kenntnisse

Consultative skills

Fluent in German

Fluent in English

Customer-minded

Analytical mindset

Tools

Salesforce

Jobbeschreibung

Description

About the Role

Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Customer Success Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long‑lasting customer relationships. You will become the trusted advisor and “go‑to” person for your partners and will focus on helping them to succeed with their business objectives.

Location - Berlin, Germany

What You’ll Be Doing

• Work along with a pre-defined group of our largest and most important customers; establish connections to partners ranging from support agents to CxOs
• Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; evangelize and guide customers to implement improvements
• As the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross‑sell and upsell opportunities
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more NinjaOne disciples
• Resilient and calm you are able to see customers through issues and escalations
• As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
• You are fluent in German and English
• You combine an analytical mindset with a can‑do attitude; you can identify root causes and develop adequate solutions quickly
• Customer‑minded, always trying to provide the most value possible
• Excited by working in an ever‑evolving and fluid solution‑focused environment
• High levels of organization in your workflows – you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
• Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.