Customer Success Manager (Fully Remote)

EdSights; Deutschland; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

Paid parental leave

401k matching

Zusammenfassung

EdSights, a higher-education technology company, is seeking a Customer Success Manager in Germany to manage a portfolio of college and university partners. You will own renewals and expansions, building deep relationships with senior stakeholders and translating data insights into compelling partner-facing narratives.

You will analyze partner data, identify trends and risks, and collaborate across teams to ensure successful outcomes.

Qualifikationen

• 3+ years of experience in customer success or account management in B2B SaaS.
• Track record of owning renewals and expansion.
• Comfort working with data and translating insights into partner-facing narratives.

Aufgaben

• Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships.
• Own the full renewal cycle, from understanding each partner's evolving needs through negotiation and close.
• Analyze partner data to identify trends, risks, and opportunities, translating insights into actionable recommendations.

Kenntnisse

Renewals ownership

Senior stakeholder influence

Data-driven insights

Jobbeschreibung

• Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships.
• Own the full renewal cycle, from understanding each partner's evolving needs through negotiation and close.
• Analyze partner data to identify trends, risks, and opportunities, translating insights into actionable recommendations.

What You Should Have:

• 3+ years of experience in customer success or account management in B2B SaaS, with a track record of owning renewals and expansion.
• Strong relationship-building skills with experience influencing senior stakeholders.
• Comfort working with data and translating insights into compelling partner-facing narratives.

Why Join EdSights:

• Make a real impact in higher education by helping colleges better support students through AI-driven insights.
• Join a values-driven, collaborative culture with a kind, inclusive, no-ego team.
• Enjoy flexibility and competitive benefits, including unlimited PTO, paid parental leave, and 401k matching.

EdSights

EdSights builds technology for higher education to understand student thoughts and feelings using AI-powered conversations. They partner with 300+ colleges, are backed by $80M, and have a driven, thoughtful team that values ownership and quick execution.