Customer Success Manager, Civil Government

Planet; Deutschland; Remote; EUR 78.000 - 129.000; Vollzeit

Zusammenfassung

Planet is seeking a Customer Success Manager, Civil Government, to drive adoption of geospatial solutions across Europe, the Middle East, and Africa. You will manage government relationships, navigate procurement cycles, and translate data value into strategic outcomes.

You will work remotely in a full-time role based in the United Arab Emirates, with occasional travel and periodic in-office collaboration if located near an office.

Qualifikationen

• 4+ years of experience in Customer Success or account management, preferably with government clients.
• Bachelor's degree in a relevant field.
• Fluency in Arabic and English.
• Working knowledge of remote sensing, GIS, or geospatial imagery products and their business value.
• Experience partnering with sales and aligning customer requests with strategic/financial goals.
• Ability to interpret stakeholder needs and tailor communication to audiences.
• Proficiency in English and Arabic; willingness to travel.

Aufgaben

• Own retention metrics across your book of business to ensure long-term health and growth.
• Collaborate with Account Executives to build unified, data-driven strategies.
• Map long-term account trajectories to identify risks and expansion opportunities.
• Co-create success plans and QBRs to demonstrate value and ROI of Planet solutions.
• Build relationships across complex stakeholder networks to enable advocacy for the partnership.
• Lead cross-functional teams through key account milestones and ensure alignment.
• Navigate high-stakes situations with composure and sound judgment.

Kenntnisse

Fluency in Arabic and English

Excellent communication

Ausbildung

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Jobbeschreibung

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Customer Success Manager, Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes).

You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

The ideal candidate will have experience working with government entities, have a solid ability to navigate highly complex and varied government structures and decision-making processes, procurement cycles, and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries, directorates, and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in the United Arab Emirates. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

• Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
• Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

What You Bring:

• 4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
• Bachelor's degree in a relevant field.
• Fluency in Arabic and English.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• Experience working closely with sales organizations and a firm grasp of commercial business models. Able to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
• Ability to accurately interpret stakeholder needs, pick up on unstated priorities, and adjust tone and depth of communication based on the audience (e.g., technical leads vs. executives).
• Excellent verbal and written communication skills in English and Arabic, with a professional presence that earns trust.
• Willingness to travel to connect with customers and internal teams.

What Makes You Stand Out:

• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts
• Working proficiency in French or Russian
• Experience with Public Procurement and Tender Processes …