Customer Success Manager (Analytics) (m/f/d)

Preisenergie; München; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited training budget

Descrizione del lavoro

Preisenergie seeks a customer-focused specialist to map pricing processes, drive value, and reduce churn for the German market. You will work closely with customers to define interfaces and data flows, advise on pricing configurations, and enable expansion opportunities.

The role emphasizes data-driven investigation, clear communication, and independent work in a small Munich team. Starting March 2026, the candidate brings SQL experience and a proactive mindset.

Competenze

• University degree in business, economics, or IT-related fields, or 1+ year in SaaS support.
• German language at C1 level; focus on the German market.
• Strong communication and problem-solving skills.
• Comfort with data and basic SQL.

Mansioni

• Be a trusted partner: map customer pricing processes and objectives; turn them into action plans.
• Drive product adoption and time-to-value; help customers achieve value quickly.
• Investigate with data: reproduce issues, validate findings with customer data.

Conoscenze

German (C1)

Customer mindset

Analytical thinking

SQL knowledge

Formazione

University degree in business, economics, or IT-related fields

Descrizione del lavoro

Who is Preisenergie?

Preisenergie develops pricing software for energy vendors. We help our customers calculate fair prices for a fully renewable and digital energy system. We model energy prices, simulate millions of alternative prices and choose optimal ones that best fit the goals of our customers (not always profit!). Our prices recover costs of individual consumers' energy consumptions and keep margins low enough to be competitive.

We are a team of eight and we like to celebrate with cake rather than with champagne.

About the job

• Be a trusted partner. Map each customer's pricing processes and objectives; anticipate risks and opportunities, then turn them into concrete action plans.
• Drive product adoption & time-to-value. Walk customers to their "aha" moments, instrument success metrics, and remove friction so they realize value fast.
• Investigate with data. Reproduce issues, trace calculations/algorithms end-to-end, validate findings with customer datasets, and deliver clear, correct explanations.
  This includes being an analytical first line, but is not a script-based help desk role.
• Own interfaces & data flows. Define and refine interfaces and integrations (schemas, contracts, QA checks).
• Advise on pricing & product usage. Recommend configurations and workflows that improve pricing effectiveness and operational efficiency.
• Reduce churn, enable expansion. Monitor account health, run proactive mitigations, and identify integration-led expansion plays.
• Starting date: March 2026

About you

• Have a university degree in business, economics, or IT-related fields - or at least 1 year of experience as a Support Representative in a tech or SaaS company
• Speak German well (C1) - we currently focus on the German market
• Love to help customers achieve their goals, and are an excellent communicator
• Are resourceful and independent
• Enjoy working with data and have written an SQL statement before

Why should you join our team?

• Join a high-performing team (3x CDTM) with a proven business model
• We're a small team - you'll have an immediate impact
• Supercharge your personal development with an unlimited training budget
• Build something in-person - our whole team is in Munich