Customer Success Manager (all genders)

HRS; Köln, Berlin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

HRS is seeking an Enterprise Customer Success Manager to own and grow a portfolio of key public-sector and enterprise accounts. You will partner with account teams to expand value, ensure successful deployment of HRS’s AI-native Copilot and Connect Platform, and drive long-term customer satisfaction.

You will leverage deep industry knowledge, MEDDPICC skills, and strong analytical capabilities to expand relationships, renew contracts, and influence strategic decisions at executive levels while

Qualifications

• Several years of experience in B2B enterprise account management.
• Experience using structured sales methodologies (e.g. MEDDPICC).
• Strong stakeholder management and relationship-building capabilities.

Responsibilities

• Own strategic growth across enterprise accounts within a single vertical.
• Lead cross-functional delivery and ensure smooth implementation of HRS solutions.
• Negotiate renewals and expansion opportunities with senior stakeholders.

Skills

B2B account management

MEDDPICC

stakeholder management

CRM analytics

German & English fluency

Job description

ABOUT HRS

HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions — saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need.

1B+ Business travel transactions processed annually

3,500+ Enterprise clients across 55 countries

35+ Years building the global travel ecosystem

AI-native Copilot & Connect Platform — built for enterprise scale

BUSINESS UNIT

Within HRS Enterprise Solutions, we organize around industry-specific verticals to deliver deeper value to our most strategic clients. Our Public Sector vertical serves federal, state and municipal authorities and public institutions — organizations that run some of the most complex, high-scrutiny travel and spend programmes in the market. Your mission will be to own these client relationships end-to-end after the sale — protecting and growing multi-year public‑sector accounts inside a highly regulated procurement environment.

MISSION & IMPACT

Mission

As an Enterprise Customer Success Manager, you are the trusted partner to our existing top-tier corporate customers within a specific industry vertical. Working closely with a dedicated team focused on the same vertical, you develop deep expertise in the unique travel needs of your customers and deliver tailored HRS solutions that maximize business value and enhance traveler satisfaction.

Impact

You grow and protect a portfolio of enterprise accounts by turning deep customer and industry knowledge into measurable business outcomes — expanding account value, strengthening executive relationships, and ensuring HRS solutions are embedded into how your customers run their travel programs. Your impact shows up in retention, expansion revenue, and the trust HRS earns as a long‑term strategic partner.

What you'll own:

Strategic Account Growth

• Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical.
• Leverage structured sales methods (e.g. MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross‑sell and upsell strategies.
• Expand account value, deepen client relationships, and deliver scalable growth.

Customer Success & Delivery

• Ensure smooth implementation and daily operation of HRS solutions tailored to each industry.
• Lead project rollouts and support contract negotiations.
• Continuously optimize clients' travel programs using HRS technology and best practices.

Relationship Management

• Build strong partnerships with key stakeholders in target verticals.

Performance & Insights

• Track key metrics, solution usage, and customer behavior to surface insights and opportunities.
• Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.

Cross-Functional Leadership

• Act as the main connection between enterprise clients and HRS teams globally.
• Coordinate with international colleagues to ensure seamless service, consistent standards, and successful delivery across regions.

Who you are:

• Several years of experience in B2B enterprise account management, ideally within large enterprise environments, focused on growing and retaining existing customer relationships through a consultative sales approach.
• Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors.
• Skilled in using structured sales methodologies (e.g. MEDDPICC or similar) to drive account expansion and long‑term value.
• Strong technical understanding and commercial acumen to manage complex account needs.
• Advanced analytical skills to interpret customer data, identify upsell/cross-sell opportunities, and optimize account performance using CRM systems.
• Excellent communication, presentation, and negotiation skills at all organizational levels, including C-Level.
• Trusted advisor with proven stakeholder management and relationship‑building capabilities.
• Highly self‑motivated and customer‑focused; thrives in dynamic, fast‑paced environments.
• Strong organizational skills with a proactive mindset and a track record of driving account growth and customer satisfaction.
• Business fluent in German and English, both spoken and written.

Our Hiring Process

Recruiter Call → Hiring Manager → Panel Interview → Bar Raiser

The market is ready. The platform is built. Now we need the people to close it.

HRS has built the AI-native platform that changes that — and we're now in the phase where enterprise customers are actively looking for what we offer.

A genuinely differentiated platform

Our AI Copilot and Connect Platform isn't a feature add‑on. It's a new operating layer for enterprise travel and payments. You'll be selling something that stands up to scrutiny.

Real earning potential

Enterprise AE comp at HRS is tied directly to the deals you close. High performance is recognised and there's no ceiling on what a top performer earns.

35 years of infrastructure, startup urgency

The credibility and global reach of an established enterprise player with the ownership culture of a company still building its best chapter.

Impact at scale

Every deal you close changes how a global organisation manages travel, spend, and compliance for thousands of people. The outcomes are real and measurable.

Join HRS to shape the future of business travel and meetings, empowered by a culture of growth and setting new industry standards worldwide.