Customer Success Manager

Board; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-scaling SaaS cloud company in Frankfurt is seeking a Customer Success Manager to ensure customer adoption and reduce churn. The ideal candidate will have over 3 years of experience in customer success and excel in client management and communication. This role involves building strong relationships and demonstrating the value of the company's solutions to clients. Fluency in English and additional European languages is essential.

Qualifikationen

• 3+ years of expertise in Customer Success Management, Consulting or Sales.
• Ability to meet and exceed customer requirements and deadlines.
• Fluency in English and one or more European languages.

Aufgaben

• Drive and create a working plan for customers to prove tangible value.
• Sustain business growth and minimize risk of churn.
• Intervene proactively to foster customer loyalty.

Kenntnisse

Customer success management

Presentation skills

Client management

Analytical skills

Problem-solving

Jobbeschreibung

Overview

Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.

Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption,minimizing churn ratesand advocating internally on their behalf to help ensure Board solutions are customer-led.

As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them.

This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company.

Responsibilities

• Drive and create a working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually prove tangible value.
• Sustain business growth and profitability by maximizing value and minimizing risk of churn
• Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships
• Problem-solving effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved.
• Plan and deliver effective outcome-focused customer kick-offs and regular business reviews to build long-term relationships and trust
• Maximizing value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist)

Requirements

• 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
• Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
• Stellar presentation skills, client management and written communication skills.
• Experience of working with customersundergoing enterprise transformation ideally with organizational change management and / or project management skills / qualifications
• EUROPE ONLY) English plus fluency in one or more European Languages such as French / German / Italian / Spanish
• UK) Fluency in additional European languages considered an advantage
• Willingness to travel to the client’s location as and when required.
• Ability to manage and support your own book of business
• Professional curiosity coupled with a proactive and analytical customer driven mentality
• Executive presence and communication skills, ability to translate technical information to all involved stakeholders
• Ability to handle multiple competing priorities and adapt to change
• Capacity to remain calm under pressure but react with urgency

Our Commitment to Diversity and Inclusion

Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!