Customer Success Manager

Andercore GmbH; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Entrepreneurial freedom

Attractive salary and performance-related bonuses

Beautiful office spaces in Berlin

Zusammenfassung

Andercore GmbH in Berlin is seeking a professional in customer development responsible for maximizing customer benefits and addressing their challenges. You will work closely with sales teams and maintain long-term relationships with stakeholders.

The ideal candidate will possess a degree in Business Administration, B2B experience, and fluency in German and English. This role includes an attractive salary and performance-related bonuses.

Qualifikationen

• Completed studies in Business Administration or a comparable qualification.
• Familiar with B2B customer development, ideally in customer success.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with CRM/CSM tools, accounting, logistics tools is a plus.
• Fluent in German and English; French skills are a plus.

Aufgaben

• Renew and expand product offerings through customers.
• Develop understanding of customers' business challenges.
• Identify risks for customers and prepare mitigation plans.
• Collaborate with sales teams to drive growth and presence.
• Network between customers and departments to advance strategic direction.

Kenntnisse

B2B customer development

Fluent German

Fluent English

CRM tools (e.g., Salesforce)

Project management

Ausbildung

Business Administration or comparable qualification

Tools

Salesforce

DATEV

TMS/TNT

Jobbeschreibung

About Andercore

Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond.

We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination.

Where we are today:

• Strong triple-digit-million euro turnover

• Seven European markets live

• 80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai

$40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks.

We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth.

What you will do

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us

• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs

• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan

• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence

• Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

Who you are

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience

• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs

• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously

• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)

• Optional: You have already gained experience in project management

• In addition to fluent German, you also have fluent English skills, French skills are a plus

What we offer

• A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level

• An experienced founding team (three companies, 2 exits)

• A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company

• Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts

• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations

We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.