Customer Success Specialist

Andercore; Berlin; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

HQ in Berlin

Performance bonus

Global investor network

Zusammenfassung

Andercore is seeking a Customer Success professional to renew and expand partnerships with European customers from its Berlin HQ. You will understand customer challenges and map our AI-enabled materials platform to their needs, ensuring maximum value and long-term collaboration.

You will operate in a fast-paced, international setting, coordinating with sales, product, and operations. German and English fluency are required, with French a plus; experience with Salesforce and optional DATEV/TMS is

Qualifikationen

• Completed studies in Business Administration or equivalent.
• B2B customer development experience and familiarity with customer needs.
• Ability to work in a fast-paced, international environment with multiple projects.
• Experience with CRM/CSM tools (Salesforce) and optional accounting/tools like DATEV or logistics tools like TMS.
• Optional project management experience and multilingual skills (German and English; French a plus).

Aufgaben

• Renew and expand product adoption with customers to maximize value.
• Build deep understanding of customer challenges and align features to needs.
• Proactively identify risks and present mitigation plans.
• Maximize order utilization, identify new opportunities, and support sales teams.
• Coordinate across departments to maintain long-term stakeholder relationships.

Kenntnisse

Customer success

B2B experience

CRM tools

German fluency

English fluency

Project management

Ausbildung

Business Administration degree

Tools

Salesforce

DATEV

TMS

Jobbeschreibung

Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond.

We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination.

Where we are today:

• Strong triple-digit-million euro turnover
• Seven European markets live
• 80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai

$40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks.

We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth.

What you will do

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
• Where appropriate, you will network between customers and departments, maintaining long‑term relationships with stakeholders to advance the strategic direction of our development

Who you are

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
• Optional: You have already gained experience in project management
• In addition to fluent German, you also have fluent English skills, French skills are a plus

What we offer

• A role to fulfill with entrepreneurial freedom and a pre‑validated business model to push to the next level
• An experienced founding team (three companies, 2 exits)
• A future‑proof job with an attractive salary as well as performance‑related bonus payments in a successful and value‑oriented company
• Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts
• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations

We are an equal‑opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.