Customer Success Intern

Jobvite, Inc.; Berlin; Vor Ort; EUR 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Lunch at office

Benefits platform discounts

Training platform

Competitive pay

International team

Central Berlin location

Zusammenfassung

NinjaOne in Berlin is seeking a proactive member to join the Customer Success team, assisting Customer Success Managers with tasks and supporting management in empowering the organization.

You'll gain exposure to Salesforce and Dealhub, support document preparation, and help build our sales enablement framework while improving cross‑department coordination and customer communications.

Qualifikationen

• Proficient in English with strong communication skills.
• Eager to learn and adapt in a fast-paced environment.
• Dynamic and adaptable with a solution-focused mindset.
• German or French proficiency is a plus; Salesforce knowledge is beneficial.

Aufgaben

• Support Customer Success Managers with daily tasks.
• Assist in creating and sending administrative documents.
• Learn and use Salesforce and Dealhub in daily work.
• Contribute to sales enablement and SPIN framework initiatives.
• Create internal and external presentations to improve messaging.
• Participate in customer meetings and coordination across departments.
• Help streamline operations between Billing, Product Marketing, and Sales Ops.
• Develop templates and emails for partner communications.
• Build and conduct customer questionnaires and maintain knowledge base.

Kenntnisse

English proficiency

Willing to learn

Dynamic and adaptable

Solution‑oriented

German or French bonus

Tools

Salesforce

Dealhub

Jobbeschreibung

About the Role

As part of the Customer Success team at NinjaOne, you will assist the Customer Success Managers with their tasks, and you will also be involved in helping the management team to empower the organization.

Location

Berlin, Germany

What You'll be Doing

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
• Preparing and sending administrative documents
• Learning how to use Salesforce and Dealhub as part of your daily tools
• Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
• Creating presentations for internal and external use to improve communication and messaging
• Participating in customer meetings
• Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
• Creating templates and e-mails that our team will be using in the communication with our partners
• Building and conducting questionnaires for our customer base
• Consistently work with the team managers to update our internal knowledge base and training material
• Other duties as needed

About you

• Professionally proficient in English
• Eager to learn and discover
• Dynamic and adaptable
• Solution-orientated
• Great plus: Professionally proficient in German or French, prior usage/knowledge of Salesforce

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz(close to all transit)

Additional Information

This position isNOTeligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.