Customer Success Director (German-speaking)

Benifex; München; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading technology firm in Munich seeks a Customer Success Director to manage a multimillion-pound portfolio of enterprise customers. This role involves building long-term partnerships, driving retention and growth, and collaborating cross-functionally to deliver measurable value. Candidates should have proven experience in customer success and B2B SaaS environments, with fluency in German and English. A strong strategic mindset and excellent communication skills are essential.

Leistungen

€60,000-75,000 salary and commission (€10,000-25,000 OTE)

Flexible work arrangement

30 vacation days

Two days dedicated to volunteering

€500 annual wellness budget

Occupational health support

Referral bonuses

Parental leave up to 3 years per child

Pension scheme - 5% employer contribution

Yearly company events

Qualifikationen

• Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.
• Extensive experience in customer success or employee benefits consulting.
• Proven track record in B2B SaaS environments, focusing on global enterprise businesses.

Aufgaben

• Own the customer relationship for a portfolio of strategic enterprise accounts.
• Partnership with customers to define a clear success plan.
• Drive renewals and growth within your portfolio.

Kenntnisse

Revenue growth identification

Customer success consulting

B2B SaaS experience

German language proficiency

English language proficiency

Jobbeschreibung

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Growth: We’re scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our German presence and be part of something truly special.
• Impact: Manage a multimillion-pound portfolio of significant German enterprise customers,driving both customer success and Benifex’s growth through retention and ARR expansion.
• Team: Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together. You’ll be surrounded by colleagues who want to see you grow and succeed.
• Variety: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions.
• Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025. We’re proud of our inclusive, supportive, and growth-oriented culture.

**Please note we are unable to offer visa sponsorship and require to people to be based in Germany for this position**

Great benefits:

💰 €60,000-75,000salary and commission (€10,000-25,000 OTE)

⚖️ Flexible work – our Munich team meet on-site Tuesdays & Wednesdays

✈️ 30 vacation days

🙌 Two days per year dedicated to volunteering

🤸 €500 annual wellness budget for health-related activities or items

🩺 Occupational health support for work-related health

💵 Referral bonuses

👪 Parental leave up to 3 years per child

🤑 Pension scheme - 5% employer contribution

🥳 Yearly events to celebrate company milestones and holidays

Role Overview 🚀

We’re looking for an experienced Customer Success Director to join our Global Accounts team in Germany. This senior individual contributor role manages a multi-million-pound portfolio of around 10–20 strategic German enterprise customers.

You’ll build long‑term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success. Acting as a strategic advisor and escalation point, you’ll be supported by dedicated Customer Success Managers focused on day‑to‑day engagement. This is a high‑impact role, shaping how our largest German customers achieve their goals through Benifex.

Responsibilities 🤘

• Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience.
• Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.
• Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services.
• Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.
• Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.
• Collaborate cross‑functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers.
• Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous improvement.
• Own the renewal process, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex.
• Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer success stories.

What are we looking for? 🔎

Required skills & experience

• Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.
• Extensive experience in customer success or employee benefits consulting
• Proven track record in B2B SaaS environments, focusing on global enterprise businesses.
• Professional language skills in German and English, written and spoken.

Bonus:

• HR Tech or Employee Benefits experience
• RFP/tender experience

Core competencies:

• Strong communication and influencing skills
• Strategic Customer Success mindset
• Excellent organisational and commercial acumen
• Strong relationship building and negotiation skills

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

📞 Initial call with the Talent team - 30 min

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the Commercial Lead- 60 min

🤩 Final interview with one of our Senior Leaders - 30-45 min

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.