Customer Success Data Manager - (m / w / d) - part-time

ISS | Institutional Shareholder Services; Haar; Hybrid; EUR 30.000 - 45.000; Teilzeit

Zusammenfassung

A leading data supplier in Haar is looking for a Customer Success Data Manager for a part-time position. You will assist clients in the transmission of fund data and maintain relationships through effective communication. Ideal candidates will possess a strong customer service background, proficiency in both German and English, and enjoy building long-term relationships with clients. This role offers a hybrid work environment within a dynamic team that values innovation and creativity.

Leistungen

Dynamic and motivated team

Professional and exciting work environment

Secure and long-term position

Qualifikationen

• Experience in customer service or after sales is essential.
• Ideally trained or experienced in the finance sector.
• Logical, customer-oriented and solution-oriented thinking.

Aufgaben

• Assist clients in transmitting fund data.
• Coordinate and oversee maintenance of data and documents.
• Communicate with clients via written and telephone.

Kenntnisse

Precise working style

Customer service experience

Proficiency in German

Proficiency in English

Jobbeschreibung

Let’s be #BrilliantTogether

ISS FWW is the leading German fund data supplier and has been part of the ISS STOXX since 2019.

With the data from the FWW fund database, FWW supports fund advisors and investors in making informed investment decisions.

We are currently looking to expand our team in Haar near Munich and looking for a Customer Success Data Manager for part‑time position.

You will assist our clients in transmitting fund data from the fund company to ISS FWW in regulated formats.

This requires written and telephone communication with our clients. In addition, you will be responsible for coordinating and overseeing the maintenance of data and documents related to investment funds.

Your profile

• Precise, independent, and reliable working style with a high‑quality standard
• Team player, open and communicative nature
• Enjoyment in exchanging ideas with customers
• Logical, customer‑oriented, and solution‑oriented thinking
• Basic technical understanding
• Experience in customer service / after sales
• Interest in building and maintaining long‑term customer relationships
• Quick comprehension and high self‑motivation
• Proficiency in German and English, both spoken and written
• Ideally, experience / training in the finance sector

We offer

• A young, dynamic, and motivated team
• A professional and exciting work environment with an open corporate culture
• A secure, responsible, and long‑term position
• Hybrid working

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top‑notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority‑owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.