Customer Success Coordinator - German Speaker (VIE Contract)

EcoVadis; Deutschland; Hybrid; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

EcoVadis is seeking a dynamic Customer Success Coordinator to support the DACH region from Barcelona, with a hybrid work model. Fluency in English and German is required; Polish is a plus.

The role focuses on operational management of customer programs, coordinating with global Account Managers, and delivering platform demos, reports, trainings, and data analyses to ensure client success. The ideal candidate will liaise across internal teams, drive proactive customer support, and contribute to

Qualifikationen

• Excellent communication skills (written and verbal) in German and English
• Additional language fluency (French or Italian) is an advantage
• Good Excel and data analytics skills
• High level of organizational skills and ability to work autonomously
• Ability to summarize data into insights in multiple formats (e.g., PPT)
• Self-driven, results oriented and a team player
• Knowledge of procurement systems and/or SaaS solutions is an asset
• Interest in international and multicultural environment
• Thrives in a fast paced environment
• Passionate about sustainability
• Ability to build strong relationships internally and externally
• Formal education in related field (Supply chain, sustainability, business)

Aufgaben

• Lead and manage customer operational activities for the DACH region
• Coordinate with global Account Managers to implement EcoVadis solution regionally
• Deliver platform demonstrations, program reports, and buyer trainings
• Provide back-office support and data analysis delivery
• Establish and maintain customer relationships and resolve issues
• Liaise between customers and EcoVadis departments to solve challenges
• Suggest improvements to internal processes and identify new applications
• Contribute to internal projects to standardize Customer Success processes
• Communicate effectively in German and English, with optional French/Italian

Kenntnisse

German language

English language

Excel

Data analytics

Procurement knowledge

Ausbildung

Formal education in supply chain, sustainability, or business

Tools

Google Suite

Salesforce

MS Office

Project management tools

Jobbeschreibung

We are looking for an individual that can support customers throughout the Germany, Austria, Switzerland (DACH) region. Fluency in English and German is required, Polish is a plus but not mandatory.

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our DACH team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

Your primary responsibility is to provide operational management of customers’ EcoVadis programs, in support of the Customer Success team.

Your responsibilities will include (but will not be limited to):

Customer operational management:

• Working with global Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally.
• Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers
• Operational responsibilities examples include: Platform demonstrations, program reports, buyer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as CSM support
• Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests and follow up until a satisfactory solution is found, resolving user issues, documenting actions)
• Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional proactive customer support
• Liaise between customer and other EcoVadis departments (Customer Care, Operations, Product, Sales…) to solve customer challenges and find solutions within reasonable deadlines
• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Technical & project management

• Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality
• Lead and/or contribute to customer focused projects
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
• Previous customer support experience, preferably with large accounts acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
• Excellent communication skills (both written and verbal) in German and English is a must.
• Additional language fluency is considered an advantage (French or Italian)
• Good excel and data analytical skills
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
• Ability to summarize data into insights in multiple formats (For example, PPT presentations)
• Computer literate (Google Suite, SalesForce, AI usage, MS office,, Project management tools…)
• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability
• The ability to build strong relationships both internally and externally

Location: Barcelona - Hybrid (8 days a month from the office)

Start date: ASAP

VIE contract - 12 months

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.

Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis …