Customer Service Specialist SpanishItalianFrenchGerman-speaking (mfd)

mute-labs; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A Berlin-based sound solutions company is seeking a Customer Service Specialist to support customers across Europe in After-Sales. This role involves handling customer communications, resolving issues, and collaborating with various teams to ensure satisfaction. Ideal candidates will have 3+ years in customer service, excellent communication skills in English and another language, and the ability to maintain professionalism under pressure.

Qualifikationen

• 3 years of experience in customer service, claims, or complaint management.
• Ability to communicate effectively in English and at least one other language (French, Italian, or Spanish).
• Familiarity with customer service software.

Aufgaben

• Handle post-sale customer communication for multiple brands.
• Solve customer issues with clarity and persistence.
• Collaborate closely with logistics, sales, and technical teams.

Kenntnisse

Excellent communication skills in English

Customer service experience

Patience and conflict-resolution skills

Empathy and attention to detail

Tools

CRM systems

Jobbeschreibung

THE JOB

Do you truly care about turning customers challenges into positive experiences

Do you take customer issues seriously but you also know how to say no with kindness and professionalism

Do you enjoy teamwork can be relied on and love jumping in where help is needed

Then you might be the perfect addition to our Customer Service Team at mute-labs!

As a Customer Service Specialist at mute-labs and Berlin Acoustics you will support our customers across Europe mainly in After‑Sales ensuring a smooth delivery and installation experience and helping them whenever questions or issues arise. More specifically this means you will :

• Handle (post-sale) customer communication for our brands mute-labs and Berlin Acoustics across European markets
• Solve even the most challenging customer issues with patience clarity and persistence
• Ensure that every interaction strengthens customer satisfaction and brand loyalty
• Collaborate closely with logistics sales and technical teams to ensure seamless end‑to‑end service
• Continuously improve our customer processes through feedback and smart ideas

YOUR PROFILE

We're looking for a hands‑on empathetic and reliable personality who genuinely enjoys supporting customers and creating positive experiences. We're looking for someone who brings multiple of the following skills :

• You love talking to customers on the phone if you dont this role isnt for you
• Excellent communication skills in English and at least one of these additional languages : French Italian or Spanish
• 3 years of experience in customer service claims or complaint management
• Further language skills (especially German ) are a strong plus
• You stay calm and friendly even in difficult situations and have strong rhetorical and conflict‑resolution skills
• You have a high degree of service orientation empathy and attention to detail
• Ideally youre familiar with customer service software tools (e.g. ticketing or CRM systems)

ABOUT US

Here at mute‑labs & Berlin Acoustics we aim to enable companies to achieve more by democratizing silence in the workspace. And were not like any other Berlin start‑up you might know :

• Were no tech : We know how to develop and sell great hardware products with a focus on sound‑insulated phone- and meeting booths .
• We have no investors and we really dont want any. Weve been profitable since day one.
• We continue to have a steep growth curve not in employees or coffee cups consumed but in revenue and profit.
• Were not striving for an exit were building a sustainable business for many generations to come.

Wondering what its like to work here We made a reel about it!

Are you as excited about mute‑labs as we are Then we are looking forward to getting to know you!

Please note that this role in based in Berlin.

Employment Type: Full-Time

Experience : years

Vacancy : 1