Customer Service Specialist (m / f / d) for Scandinavia

Parts Europe GmbH; Wasserliesch; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A growing multinational company in the Powersports industry is looking for a customer support representative. You will be the first point of contact for B2B customers in the Scandinavian countries, supporting them with orders and deliveries. The ideal candidate has experience in customer service, is fluent in English and at least one Nordic language, and is passionate about motorcycles. The position offers flexible working times and modern equipment.

Leistungen

Flexible working times

Company bike leasing

Health management programs

Qualifikationen

• Experience in customer service, internal sales, or similar roles.
• Passion for motorcycles or associated products.
• Professional level of English and one Nordic language.

Aufgaben

• First point of contact for B2B customers via phone or e-mail.
• Support customers with orders and deliveries.
• Process orders in ERP system.

Kenntnisse

Customer service

Communication

Service orientation

MS Office proficiency

ERP system experience

Fluent in English

Fluent in a Nordic language

Jobbeschreibung

Your responsibilities

• You are the first point of contact via phone or e-mail for our B2B customers in the Scandinavian countries (Denmark, Sweden, Norway).
• As their competent partner, you will support them in all their questions related to orders and deliveries and support them in the best way possible.
• Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system.
• Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.

You bring along

• You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar.
• Ideally, you share our passion for motorcycles, ATV / UTV, bicycles etc. and the associated products and accessories.
• A professional level of English (written and spoken) is mandatory for this role, besides you are fluent in at least one other Nordic language (e.g. Danish, Swedish, Norwegian).
• You are open-minded, communicative and have a distinct service and customer orientation.
• A routine handling of the common MS Office programs and experience in using an ERP system roundyour profile.

What we offer

• A secure job in a constantly growing company
• A multinational team with more than 300 colleagues from 48 countries and an agreeable working atmosphere within the Powersports industry
• Flexible working times in full and part time, modern working equipment and the possibility to work remotely
• Onboarding and support for new employees
• Regular employee events, excursions, guided motorcycle tours and special sales events
• Company bike leasing and a job ticket for the regional public transport
• Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

Are YOU interested?

We are looking forward to receiving your application! If you click on "JOIN OUR TEAM!" you will be redirected to our applicant portal, where you can upload your documents.