Customer Service Specialist Benelux

Metso Corporation; Düsseldorf; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

An industry leader in sustainable technologies is seeking a Customer Service Specialist for the Benelux region. The role involves supporting the sales team and customers in spare parts and capital investments, with a focus on providing technical expertise. The position allows for flexible working arrangements, including hybrid options, while requiring some travel within the Benelux area. Ideal candidates will have strong customer relationship management skills and experience with SAP and CRM systems.

Qualifikationen

• Experience in customer service and technical support.
• Ability to manage customer inquiries and complaints effectively.
• Familiarity with SAP and CRM systems required.

Aufgaben

• Deliver profitable business growth from allocated territory.
• Create relationships with key customer contacts.
• Orchestrate customer satisfaction surveys and continuous improvement activities.
• Execute technical support on site for allocated sites.
• Handle inquiries and complaints effectively.

Kenntnisse

Customer relationship management

Technical support

Communication

Order processing in SAP

Problem-solving

Tools

SAP

CRM Systems

Jobbeschreibung

Customer Service Specialist Benelux

Primary Location: Düsseldorf, DE

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business.

This position will be in the Netherlands or Belgium, whatever suits best, but we are happy to offer flexible working arrangements, including hybrid options. It involves limited amount of travelling in Benelux to visit our clients and support with your technical expertise.

Responsible Region: Netherlands, Belgium, Luxemburg

Office Location: Belgium or Netherlands

Reports to: Manager Sales, Benelux

• Responsible to deliver profitable business growth from allocated territory and sites for all Metso products.
• Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces.
• Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities.
• Maintains and shares information of Metso installed base.
• Supports Accounts Receivable and payment collections.
• Execute technical support on site for allocated sites whenever needed.
• Order entry and processing in the SAP system as well as in our CRM System.
• Complete order processing, including quote creation and follow-up, as well as invoicing and follow-up
• Technical and commercial handling of inquiries and complaints
• Communication with factories and customers
• Planning and commercial processing of service orders for our technicians
• Support sales in keeping our CRM System permanently up to date, with information about opportunities, potential, clients contact details and install base

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.