Customer Service Representative - Munich, Germany

CCM; München; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading sports equipment company based in Munich is looking for a Customer Service Representative. This role involves supporting customers with sales activities and inquiries through phone and email. The ideal candidate has at least 1-2 years of relevant experience, is fluent in German and English, and possesses a strong customer-focused attitude. This position offers an opportunity to work in a dynamic team within the sports industry.

Qualifikationen

• 1-2 years of experience in Sales and/or Customer Service.
• Experience working with ERP and sales administrative systems.
• Familiarity with sports products, particularly Figure Skating and Ice Hockey.

Aufgaben

• Establish and maintain positive relationships with customers.
• Sell and support pre-defined products.
• Assist with various customer information requests.
• Update orders in ERP system.
• Support business on delivery of sales targets.

Kenntnisse

Fluent in German

Fluent in English

Sales-oriented

Customer focused

Team player

Ausbildung

Degree in relevant field

Tools

ERP systems

B24 orders

Jobbeschreibung

Key responsibilities

With location in Munich, Germany, we are now looking for a Customer Service Representative to support our business. You will be key in servicing our CCM and Jackson Ultima business by support and advise on customer service matters within the regions. You will be part of the European customer service organization and report directly to the Customer Service Manager for CCM Hockey EU. Your main responsibility will be to sell, support and guide our reorder customers through incoming and outgoing sales activities through our digital tools, mainly telephone and email.

Key tasks

• To establish and maintain positive relationships with internal and external customers in the company’s best interests.
• Actively sell pre-defined products.
• Actively work with pre-defined ”re-order” customers.
• Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
• Update B24 orders into ERP system.
• Part creation in Pelyco
• Follow up targets
• Support business on delivery of sales and financial targets and objectives

Your profile

We are looking for a person with a degree in relevant field and at least 1-2 years of experience of Sales and / or Customer Service. Moreover, experience from working with ERP and / or sales administrative systems on detailed level is essential. You are fluent in German and English (written and spoken).

The ideal candidate is familiar with our products, the Figure Skating industry, as well as Ice Hockey industry. You are a customer focused and sales-oriented person and team player with a proven record and a winner’s attitude. A background from a Sports Equipment store and / or strong interest in sports in general is an advantage.

Additional information

Applications should be received no later than May 12th, 2024. Furthermore, make sure to send your application now as interviews will be held continuously.

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.