Customer Service Representative (m/f/d)

Trafineo GmbH & Co. KG; Bochum; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading mobility solutions provider in Bochum is seeking a Customer Service Representative to be the first point of contact for customers. This role involves handling inquiries via phone and email while ensuring high service quality. Ideal candidates should have strong communication skills in English and Polish, and a customer-focused mindset. The position offers remote work flexibility, professional growth opportunities, and attractive benefits in a safe and modern workplace.

Leistungen

Online shop discounts

Fitness partnerships

Use of a fuel card

30 days of vacation

Qualifikationen

• Effective communication skills (written and spoken) in English and Polish; good German skills are a plus.
• Strong customer-focused mindset.
• Proven experience in customer service; experience in the toll industry is beneficial but not a must.

Aufgaben

• Handle and process customer inquiries, including analysis and coordination.
• Provide support via phone and email.
• Ensure compliance with agreed service quality standards.
• Deliver first-level support.
• Proactively identify opportunities for workflow and process optimization.

Kenntnisse

Effective communication skills in English and Polish

Customer-focused mindset

Analytical skills

Proficiency in Microsoft Office, especially Excel

Jobbeschreibung

Shape the Future of Mobility with Us!
Trafineo – Your Path to an Innovative Mobility World

As a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services – from toll solutions to electromobility – and shape the mobility of tomorrow.

Our Vision: Creating a world where seamless mobility is a reality.
Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses.

Become part of our team and make a difference – for yourself, for us, and for boundless mobility!

Customer Service Representative (m/f/d)

Bochum, Germany

In this role, you will be the first point of contact for our customers, ensuring smooth communication and high-quality service.

Your Responsibilities:

• Handle and process customer inquiries, including analysis and coordination
• Provide support via phone and email
• Ensure compliance with agreed service quality standards
• Deliver first-level support
• Collaborate with the team to implement improvements that enhance customer satisfaction
• Proactively identify opportunities for workflow and process optimization
• Work with cross-functional teams to resolve complex customer issues
• Continuously expand your knowledge of our dynamic European business

Your Profile:

• Effective communication skills (written and spoken) in English and Polish; good German skills are a plus
• Strong customer-focused mindset
• Proven experience in customer service; experience in the toll industry is beneficial but not a must
• Strong analytical skills and a proactive, solution-oriented mindset
• Proficiency in Microsoft Office, especially Excel
• Ability to work effectively both onsite and remotely as a collaborative team player
• Prior experience in first-level support or similar customer-facing roles is a plus

Why Trafineo?

• Security: Join a high-performance team in a rapidly growing market within a crisis-proof, future-oriented industry
• Location & Equipment: Modern office less than five minutes from Bochum main station, equipped with up-to-date workspaces
• Flexibility & Trust: Remote work is part of your contract, supported by essential home office equipment and a culture built on mutual trust
• Attractive Benefits: Enjoy perks such as online shop discounts, fitness partnerships, and the use of a fuel card
• Work-Life-Balance: A 5-day workweek, free weekends, 30 days of vacation, and flexible home office options
• Development: Opportunities for professional growth in an international environment shaping the future of mobility

Are you ready to actively shape the future of mobility with us? Then apply now – we look forward to meeting you!