Customer Service Representative

Laerdal Medical; Puchheim; Hybrid; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Laerdal Medical in Puchheim near Munich invites you to join a strong customer service team focused on delivering an excellent experience for customers and distributors across the DACH region.

You will handle order entry, processing and invoicing, assist with onboarding and web shop usage, and collaborate with Sales, Logistics and Finance to ensure high satisfaction and timely resolutions.

Qualifikationen

• Completed a commercial apprenticeship or degree.
• Minimum 3 years of experience in customer service and order processing.
• Export sector experience is an advantage.
• Motivated by a diverse range of tasks in a dynamic environment.
• Independent and structured work style with high quality standards.
• Strong communication skills in phone and email.
• Ability to manage complex situations with a solution-oriented approach.
• Excellent German and English skills; French is a plus.

Aufgaben

• Provide high-quality support to Laerdal customers and distributors, ensuring high satisfaction.
• Enter, process, and invoice customer orders in collaboration with Sales, Logistics and Finance.
• Communicate with customers via email, telephone and chat.
• Advise customers on consumables and prepare quotes.
• Handle timely processing of complaints and returns.
• Assist customers with onboarding and the web shop/digital self-service solutions.
• Contribute ideas for continuous improvement of services.
• Work with customers from the DACH region and distributors across EMEA.

Kenntnisse

German language

English language

Customer service

Communication

Teamwork

Ausbildung

Commercial apprenticeship or degree

Tools

CRM software

Order processing systems

Jobbeschreibung

Make a difference with Laerdal where immersive technology transforms healthcare quality and education across the globe. With over 2,200 colleagues, join a team where collaboration and engagement are prioritized in helping save one million more lives, every year, by 2030.

About the role

NB, all applicants for this position needs to have fluent German language skills.

We are looking for a Customer Service Representative for our team located in Puchheim. On this position you are responsible for the order fulfilment and support of our customers.

We are a strong customer service team with a high focus on delivering a great customer experience. Through expertise, teamwork, and genuine dedication, we make a valuable contribution every day to our mission of "Helping Save Lives."

We are looking to strengthen our customer service team based at our offices in Puchheim location. This is a full-time permanent position (40 hours/week).

Key responsibilities include:

• You provide high quality support and service to Laerdal customers and distributors ensuring high customer satisfaction across customer interactions.
• You are responsible for the entry, processing, and invoicing of customer orders, working together closely with the Sales, Logistics, and Finance departments
• You communicate with our customers via email, telephone and chat
• You advise customers on consumables and prepare quotes
• You handle the timely processing of complaints and sales returns
• You assist customers with onboarding and the use of our web shop and digital self-service solutions
• You contribute with ideas for the continuous improvement of our services
• You work with customers from the DACH region and relevant distributors across EMEA

What we are looking for

This position is ideal if you are looking for a more challenging, rewarding and varied role within customer service..

Preferred qualifications:

• You have completed a commercial apprenticeship or degree and possess min. 3 years of experience within the customer service department and order processing.
• Initial experience in the export sector is an advantage.
• You are motivated by a diverse range of tasks in a dynamic environment and prefer this to purely routine work.
• You work independently and in a structured way, maintaining high quality standards.
• You have a keen sense of customer needs and possess strong communication skills, both over the phone and via email.
• You maintain an overview in complex situations, adopt a solution-oriented approach, and always act with the goal of ensuring high customer satisfaction.
• You have excellent German and English skills; French is a plus but not a requirement.
• Team spirit, dedication, and an open, communicative nature round out your profile.

What we offer:

• Permanent contract with 30 days of annual vacation
• An interesting and important job contributing to our mission to help save lives
• Flexible work time with the possibility of working from home 2 days per week
• A fun environment with a great team
• Flat organisation structure
• Private complementary insurance

For more information about the position, contact Stefanie Hamberger ([e-mail]).