Customer Service Representative

Insurify; Deutschland; Remote; EUR 36,000 - 47,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental Coverage

401K plan with match

Paid Family Leave

Job summary

Insurify is hiring for a Customer Support role focused on resolving coverage, billing, and policy questions across multiple states. The role involves guiding customers through onboarding documents and ensuring accurate policy information while maintaining high satisfaction.

Qualified candidates have experience in customer support via phone, email and chat, strong communication skills, and a Property & Casualty license. Location is US-based with competitive benefits and compensation.

Qualifications

• Experience in customer support via phone, email and chat.
• Excellent communication skills and strong phone presence.
• Well-organized, self-driven, with attention to detail.
• Licensed in Property & Casualty Insurance is required.
• Bilingual abilities are a plus.

Responsibilities

• Assess and resolve customer issues including coverage challenges, complaints, and payment issues during calls.
• Coordinate onboarding documents for sale finalization to ensure smooth customer experiences.
• Navigate insurance workflows to reach best outcomes for customers.
• Verify coverage and assist with proof of insurance and billing questions.
• Suggest process improvements for onboarding and retention.
• Resolve carrier and customer complaints with timely, well-considered solutions and follow-up.

Skills

Customer support

Excellent communication

Phone skills

Well-organized

Licensed in Property & Casualty

Bilingual a plus

Job description

Location: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Iowa, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, United States

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters.

Why us?

Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design.

Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success.

Join us if you like

• $1.3 Trillion market opportunity
• MIT alumni founders
• Female-led startup
• $130M total funding
• Strong leadership team with experience from many successful startups around the world

How you will make an impact

• Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.
• Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
• Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
• Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction.
• Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes.
• Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
• Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.

Who you are

• Experience in Customer Support via phone, email and chat.
• Excellent communication skills.
• Phenomenal phone skills.
• Well-organized and self-driven.
• Licensed in Property & Casualty Insurance required
• Bilingual is a plus.
• Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT

Benefits

• Competitive compensation
• Health, Dental Coverages
• 401K plan with match
• Paid Family Leave

Insurify is committed to offering a fair, competitive, and transparent compensation program that supports our mission to attract, retain, and motivate top talent. Our compensation philosophy is guided by several factors including a candidate’s relevant experience, education/training, job-related skills, and location.

In addition to the base salary our total compensation package includes health coverage, retirement contributions, and additional wellbeing benefits.

Below is the base compensation range for US locations:

$40,000-$53,000

We are proud to be an Equal Employment Opportunity and Aff..