Customer Service General

Emerson; Nordrhein-Westfalen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading valve manufacturer in Nordrhein-Westfalen is seeking a Customer Service Representative to generate proposals and provide technical sales support. The ideal candidate will have a degree in engineering or science, strong communication skills, and experience in customer-related roles. This full-time position offers an opportunity to thrive in an empowering work environment.

Leistungen

Attractive remuneration

Vacation pay

Christmas bonus

Qualifikationen

• Proven experience in a customer-related position such as inside sales preferred.
• Ability to communicate clearly with customers on technical and commercial issues.

Aufgaben

• Generate proposals that are smart, detailed, on time, and error-free.
• Provide technical sales support related to products for various customer types.
• Support OEMs with product-related technical information and proposals.
• Assist Engineering Contractors with accurate technical documentation.
• Engage with End Users for tailored technical sales support.
• Collaborate with Distribution Partners for proposal accuracy.
• Coordinate with internal entities on technical and commercial aspects.

Kenntnisse

Communication

Customer Service

Sales Skills

Interpersonal Skills

Fluent German

Good English

Ausbildung

Degree in an engineering or science related field

Jobbeschreibung

Description

In the Rhineland you will find us Sempell GmbH a 100% subsidiary of the globally active Emerson Group. SEMPELL GmbH is one of the worlds leading valve manufacturers and supplies conventional and nuclear power plants and the chemical industry with control safety and shut-off valves.

We are looking for a Customer Service Representative who will be responsible for smart detailed on time and error free proposal generation as well as providing Product related Technical Sales support to our customers (OEMs Engineering Contractors End users Distribution Partners and Emerson entities).

In This Role Your Responsibilities Will Be :

• Generate proposals that are smart detailed on time and error-free.
• Provide technical sales support related to products for various customer types.
• Support OEMs (Original Equipment Manufacturers) with product-related technical information and proposals.
• Assist Engineering Contractors by delivering accurate and timely technical documentation and proposals.
• Engage with End Users to ensure they receive tailored technical sales support and solutions.
• Collaborate with Distribution Partners to facilitate product understanding and proposal accuracy.
• Coordinate with Emerson internal entities to align on technical and commercial aspects of proposals.

Who You Are :

You communicate efficiently in different situations : in private in small and large groups adjusting style to a variety of audiences. You focus on the highest priorities and put aside less significant tasks.

For This Role You Will Need :

• Degree qualified in an engineering or science related field (or equivalent work experience)
• Proven experience in a customer related position such as inside sales would be preferred

Preferred Qualifications That Set You Apart :

• Candidates should be able to demonstrate good sales skills and communicate clearly with customers on both technical and commercial issues be self-motivated and adept at working in a team
• Strong Interpersonal skills and able to relate well with all levels of staff.
• Good sense of urgency and able to perform under pressure of deadlines
• Fluent German & good English language skills both spoken and written

Our Culture & Commitment to You :

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We offer an attractive remuneration in accordance with the collective agreement for the metal and electrical industry in North Rhine-Westphalia (including vacation pay Christmas bonus and special payments).

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1