Customer Service Coordinator (m/f/d)

Tiens; Berlin; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A prominent multinational conglomerate in Berlin is seeking a motivated Customer Service Representative. Responsibilities include responding to inquiries, resolving complaints, and supporting marketing initiatives. Candidates should have strong German and English skills, along with excellent communication and marketing abilities. This position offers a dynamic team environment with opportunities for growth.

Leistungen

Excellent public transport connections

Supportive team environment

Free coffee, tea, and water

Paid internship opportunity

Potential for full-time position after internship

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate and detailed information about products and services.
• Resolve customer complaints and issues efficiently.
• Collaborate with team members to enhance the customer experience.
• Support marketing initiatives, including social media management.

Kenntnisse

Very good knowledge of German

Very good knowledge of English

Strong communication skills

Excellent online/offline marketing skills

Active, motivated team player

PC skills with MS Office

Jobbeschreibung

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate and detailed information about products and services.
• Resolve customer complaints and issues efficiently, with empathy and professionalism.
• Collaborate with team members to continuously enhance the customer experience.
• Participate actively in training sessions, team meetings, and knowledge-sharing activities.
• Support marketing initiatives, including social media management and content promotion.
• Assist with special customer service projects as required.
• Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.
• Organize, prepare for, and actively engage in events, meetings, and training sessions.

Requirements

• Very good knowledge of German and English
• strong communication skills
• excellent online/offline marketing skills
• Active, motivated team player; able to work independently
• PC skills with the MS Office package

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Coffee, tea and water are freely available
• Paid Internship
• Opportunity for a full-time position after internship.

If you feel like you belong in a dynamic team and want to revolutionize the healthcare market with us, then you have come to the right place!