Customer Service Clerk (m/f/d) part-time with 25 hours per week

Eckert & Ziegler Strahlen- und Medizintechnik AG; Braunschweig; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading technology firm in radiation management located in Braunschweig, Germany is seeking a skilled candidate for a customer service role to manage orders and customer registrations in accordance with radiation protection regulations. The ideal candidate should have experience in customer service, technical understanding, and be fluent in German and English. This role offers flexible working hours, family-friendly policies, and a comprehensive compensation package including 30 paid vacation days.

Leistungen

Flexible working hours

30 paid vacation days

Company health management

JobTicket and e-bike leasing

Qualifikationen

• Several years of professional experience in customer service and order processing.
• Experience in medical technology and basic knowledge of radioactivity and chemistry are desirable.
• Business fluent German and good English skills.

Aufgaben

• Monitor customer registrations in accordance with radiation protection regulations.
• Handle all customer communication and inquiries independently.
• Prepare transfer certificates and transport documents.

Kenntnisse

Customer service experience

Technical understanding

Communication skills

Teamwork

Reliability

Ausbildung

Completed commercial training

Tools

MS Office (Excel)

ERP systems

Jobbeschreibung

CONTRIBUTING TO SAVING LIVES | WIR HELFEN ZU HEILEN

The production and use of radioactive products for industry, medicine and research generates radioactive residues. Eventually, the products will reach the end of their life cycle and both the residues and the products must be disposed of properly and in accordance with regulations. Who takes on this challenging task? This is where Eckert & Ziegler Umweltdienste GmbH, a subsidiary of the Eckert & Ziegler Group, comes in. Aware of its great responsibility, the company accepts used radiation sources from its own production worldwide, as well as other materials from all over Germany that are generated as waste when handling radioactive substances, for example in laboratories, production facilities and industrial plants. Where possible, these are recycled and returned to the economic cycle. If this is not possible, they are processed for proper disposal. As a service provider for the conditioning of radioactive waste, we have decades of extensive and widely recognised expertise.

Is professional disposal important to you and do you want to make a significant contribution? Become part of our team.

Your contribution to success

• Acceptance, recording, and monitoring of customer registrations in accordance with radiation protection regulations
• Independent handling of all communication, including cross-departmental clarification of inquiries
• Preparation of transfer certificates and transport documents in accordance with ADR
• Review, recording, and approval of individual orders and preparation of quotations in accordance with price list specifications
• Planning and scheduling of disposal routes
• Monitoring and maintaining special price agreements and customer price lists
• Setting up, monitoring, and maintaining customer master data in the database and archiving documents, including completeness and accuracy checks
• Invoicing for routine and special orders as well as projects
• Processing of intercompany orders and executing and invoicing in accordance with intersegment agreements
• Creating and tracking of standard import declarations for authorities

This qualifies you

• Successfully completed commercial training, e.g., as an industrial clerk or office clerk, and several years of professional experience in customer service and order processing
• Experience in customer service in the field of medical technology and basic knowledge of radioactivity and chemistry are desirable
• Good technical understanding and willingness to learn the basics of hazardous goods law
• Business fluent German and good English skills
• Very good knowledge of MS Office products, especially MS Excel, as well as ERP systems
• Strong communication and teamwork skills, as well as independence and reliability

You can look forward to

• Flexibility: working arrangements such as flexible working hours and paid leave for specific reasons (e.g. moving house, cancer check-ups) to help you achieve the best work-life balance
• Family friendly: Helping you balance family and career by offering paid time off for family events, such as sick days for children or your own wedding
• Compensation package: Attractive compensation, plus savings plans and vouchers for benefits in kind or the JobTicket
• Annual leave and time off: 30 paid vacation days for regular rest and recuperation
• Workplace comfort: pleasant working environment with no open-plan offices or shift work, with ergonomic desks and chairs for comfort at work
• Stability & Prospects: A secure job in an established company with long-term prospects and development opportunities.
• Health promotion: Company health management with health insurance companies, health days, supplementary company health insurance, and company fitness in cooperation with Hansefit—the health of our employees is important to us
• Mobility diversity: JobTicket, e-bike leasing, good public transport links, as well as parking areas for sustainable mobility

We look forward to receiving your application! Please apply by using our online application form. In our search for new talent, we welcome all applications regardless of gender, age, race, sexual identity, disability, religion or belief. We value diversity and the different perspectives you can bring to our business.

We welcome your application even if you do not meet all of the criteria, because we value individual skills, motivation and potential over categorisation. Show us what makes you special. Take the next step in your career and send us your informative application documents, stating your salary expectations and your earliest possible starting date.

If you have any questions, please contact us.