Customer Service and Accounting Officer EMEA

Sea To Summit Pty Ltd; Bielefeld; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading outdoor gear company located in Bielefeld is seeking a full-time Customer Service and Accounting Officer. This position supports customer service operations across Germany and Swiss, including financial and administrative tasks. The ideal candidate has a background in commercial training or a relevant degree, fluency in English and German, and strong accounting skills. The role offers a hybrid work environment and includes various perks like discounts, a gear allowance, and volunteer opportunities.

Leistungen

Discounts & Gear allowance

Volunteering Day Off

Continuous learning and development

Employee Assistance Program

Competitive salary package

Qualifikationen

• Minimum of 3 years of experience in relevant job fields.

Aufgaben

• Provide customer support and after sales service to B2B customers.
• Manage order processing and coordinate with 3PL partners.
• Handle returns and claims from B2B retailers.
• Participate in internal projects for operations improvement.
• Support Customer Service Officers during peak periods.

Kenntnisse

Fluent communication in English

Advanced proficiency in Microsoft Excel

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Solid understanding of accounting principles

Ausbildung

Completed commercial training or Bachelor's Degree in Business Administration

Jobbeschreibung

The Opportunity

Location : Bielefeld

Full-time

Workplace type : Hybrid

The Customer Service and Accounting Officer EMEA will be part of our Customer Service team in Germany and will support customer service operations for our direct markets in Swiss and Germany while also providing day-to-day financial and administrative support through a range of accounting bookkeeping and administrative functions.

MAIN DUTIES AND RESPONSIBILITIES

Customer Service

• Provide customer support and after sales service to B2B customers.
• Manage order processing to ensure accurate efficient handling of all customer orders including coordination with 3PL partners.
• Handle returns and claims from B2B retailers in line with company policies and guidelines.
• Participate in internal projects focused on operations improvement and process optimization.
• Support Customer Service Officers during peak periods and provide coverage for leave or absences.

Accounting

• Manage Accounts Payable (AP) for both domestic and international suppliers including telegraphic transfer (TT) payments and use of Trade Finance facilities for foreign currency transactions.
• Ensure payments are processed accurately and on time and request invoice copies where required.
• Maintain and update supplier information when notification received of a change where necessary
• Responsible for petty cash travel expenses commission statements and recon on monthly basis
• Perform monthly GL account reconciliations in collaboration with external tax accountants and the Finance Business Partner (EMEA)
• Leading Accounts Receivable (AR) operations ensuring accurate and timely receivables processing.
• Oversee invoicing collections and cash application processes to ensure accuracy and efficiency.
• Delivering timely AR / AP reporting analysis and short-term cash receipt forecasts to senior leadership.
• Set up new domestic and international debtors including conducting credit assessments and establishing credit limits.
• Reconcile customer accounts and resolve any discrepancies promptly.
• Support the month-end close process including performing reconciliations and processing rebate accruals.

Qualifications : Experience

• Completed commercial training (Industriekaufmann / -frau Steuerfachangestellte / r or similar) or Bachelors Degree In Business Administration or similar
• Minimum of 3 years of experience in relevant job fields

Skills

• Solid understanding of accounting principles (IFRS GAAP) and financial reporting standards.
• Fluent communication in English and German additional foreign language (French or Spanish) would be desirable
• Advanced proficiency in Microsoft Excel
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines

Additional Information

Our Value Proposition

• Working alongside an international team with passion for outdoors
• Discounts & Gear allowance
• Volunteering Day Off to play an active role in giving back to the community
• Continuous learning and development for your personal growth
• Employee Assistance Program as part of our commitment to improve your holistic wellbeing
• Competitive salary package

Equal Opportunity Employer

Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race colour gender sexual orientation gender identity or expression religion disability national origin protected veteran status age or any other status protected by applicable national federal state or local law.

NOTE : This job posting is not intended to be an exhaustive list of all duties responsibilities or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Department / Functional Area : Operations

Experience : years

Vacancy : 1