Customer Service Agent (m/f/x)

Information Design One AG; Hessen; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT service provider in Germany is seeking a Customer Support role. The position involves managing customer inquiries, monitoring service level agreements, and acting as a liaison between customers and the development team. Candidates should possess good German and English communication skills, with an affinity for IT. This role offers opportunities for training and the potential for remote work within Germany.

Leistungen

Training opportunities

Work from home

Qualifikationen

• Experience in the IT industry or strong IT affinity.
• Very good command of German and English.
• Independent and process-oriented working style.

Aufgaben

• Act as a point of contact for customers and manage inquiries.
• Monitor service level agreements.
• Interface between development and customers.

Kenntnisse

Customer orientation

Strong communication skills

Empathy

IT affinity

Tools

JIRA

JIRA Service Desk

Jobbeschreibung

YOU...

• are in contact with our customers and carry our customer philosophy out into the world. In the b2b sector, our service is provided from professional to professional.
• take care of enquiries as they arise. You record, process, maintain and prioritise them at the service desk.
• keep an eye on the service level agreements.
• act as an interface between our development department and our customers.

YOU...

• have gained initial experience in the IT industry or have a lot of IT affinity, which makes a lateral entry possible.
• demonstrate a high level of customer orientation, professional demeanour, strong communication skills, empathy and commitment.
• are familiar with the use of JIRA and JIRA Service Desk.
• have a very good command of German and are also used to communicating in English.
• are an open-minded and team-oriented person who is keen to learn new things and constantly develop.
• are characterised by an independent, process-oriented way of working.

WE...

• work with team spirit instead of hierarchy.
• offer a varied project routine and new challenges.
• stand for an open corporate culture.
• offer training opportunities that keep you up to date and fit for the future.
• enable you to work from home within Germany.
• show our employees the appreciation they deserve.

YOU & WE...

Can you imagine supporting the ID1 team?
Then get in touch via our careers page and let's get to know each other.