Customer Service Advisor (d/f/m) – Backoffice

Cognizant; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading professional services company in Berlin seeks a Customer Service Advisor to manage customer inquiries in their Banking Operations. The role requires a completed banking apprenticeship and fluency in German. The advisor will ensure compliance with banking regulations while providing exceptional customer service. Ideal candidates are strong communicators with problem-solving skills. This position requires onsite work five days a week.

Leistungen

Market conform benefits

Technology-driven environment

Opportunities for career growth

Qualifikationen

• Experience in the back office of a financial institution.
• Team player with a strong customer focus.
• Knowledge of regulatory requirements.

Aufgaben

• Manage customer data and accounts.
• Develop solutions to complex customer inquiries.
• Ensure exceptional service by phone and in writing.

Kenntnisse

Fluent written and spoken German

Excellent communication skills

Strong customer focus

Problem-solving skills

Ausbildung

Completed banking apprenticeship

Bachelor’s degree in banking or finance (nice-to-have)

Tools

Banking software

MS Office applications

Jobbeschreibung

Overview

Customer Service Advisor (d/f/m) – Backoffice limited to 1 year

About the Role: As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and work collaboratively with managers, stakeholders, and cross-functional teams to drive operational excellence and compliance.

Responsibilities

• Manage customer data and accounts, carry out payment transactions, bookings, and other complex back-office tasks.
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a fair, consistent, and transparent customer experience, ensuring exceptional service by phone and in writing.
• Adhere to banking regulations and guidelines.

Work Model

Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.

Qualifications

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience.
• Fluent written and spoken German.
• Excellent written and spoken communication skills.
• Team player with a strong customer focus and willingness to provide service.
• Knowledge of the relevant regulatory requirements.
• Strong problem-solving skills and ability to handle conflicts.

Nice-to-Haves

• Bachelor’s degree or equivalent experience in banking, finance, or a related field.
• Proficiency with banking software and MS Office applications.
• Ability to work independently and as part of a team.

Encouragement to Apply

We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.

What you can expect

• An organization driven by technology – We have a tremendous technology backbone
• Open, ‘can do’ team spirit
• An environment where you can make your own ideas reality
• You will be able to work with a team to provide best-in-class cloud solutions for the intelligent workplace, applied innovation, and managed services
• Drive your own career
• Market conform benefits

Our strength is built on our ability to work together. Our many backgrounds offer different perspectives and new ways of thinking. We look for someone who thrives in this setting and is inspired to craft significant solutions through true collaboration.

About Cognizant

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are an equal opportunity employer and value diversity at our company.