Customer Resolution Specialist (d/f/m)

Tintschl Unternehmensgruppe; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Above-tariff remuneration

Bonus payment up to 1,000 €

Flexible working hours

Company pension plan

Possibility of home office

Zusammenfassung

A leading engineering services provider in Hamburg is looking for a Customer Account Support Specialist. The role requires a bachelor's degree in a related field and a minimum of 2 years' experience in customer service, logistics, and planning. Key responsibilities include managing customer orders, driving satisfaction, and maintaining service quality. Benefits include a permanent contract, above-tariff remuneration, flexible hours, and ongoing training opportunities. Knowledge of the shipping or aviation industry is an asset.

Qualifikationen

• Minimum 2 years of experience in planning / material procurement.
• Minimum 2 years of experience in Customer Service.
• Minimum 2 years of experience in Logistics.

Aufgaben

• Participate in a cross‑functional Customer Account Support Team.
• Responsible management of the customer specific open order book.
• Drive customer satisfaction through timely responses to inquiries.

Kenntnisse

Advanced knowledge of SAP

Fluent English

Customer Service experience

Logistics experience

Ausbildung

Bachelor's degree or higher in Economy, Supply Chain, Logistic or a related field

Jobbeschreibung

Job Overview

For our long‑standing business partner AIRBUS in Finkenwerder we are looking for a new employee of Tintschl Technik GmbH!

Your Tasks

• Participate in and contribute to a high performing cross‑functional Customer Account Support Team and Customer Resolution Services Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
• Maintenance of customer records
• Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
• Maintenance and development of the customer service quality level
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Support organisation in securing on‑time material delivery to meet customer expectations
• Train and Support our customers in using our e‑commerce platforms
• Participate in back‑up arrangements in support of absence by other Customer Resolution Specialists
• Participate in periodic functional and cross‑functional activities (e.g. projects, meetings etc) as per agreement with the Manager

Your Profile

• Bachelor's degree or higher in Economy, Supply Chain, Logistic or a related field
• Minimum 2 years of experience in planning / material procurement.
• Minimum 2 years of experience in Customer Service.
• Minimum 2 years of experience in Logistics.
• Advanced knowledge of SAP.
• English: fluent / business proficient.
• German: an advantage.
• Shipping or aviation industry knowledge is considered an asset.

What we can offer you

• A standard permanent employment contract with a multi‑award‑winning employer (Kununu Top Company 2025, Focus Top National Employer 2024, etc.)
• Above‑tariff remuneration with attractive bonuses
• Continuous personal support through a fixed contact person
• Increasing holiday and Christmas bonus within the first 4 years
• Bonus payment "Employees recruit employees" up to 1,000 €
• Company pension plan
• Possibility of home office in agreement with our clients
• Flexible working hours through a personal flexitime bank account
• Individual further training opportunities
• Option of permanent employment at our client’s company

This is Tintschl

The Tintschl Group with its headquarters in Erlangen has stood for premium service competence in the fields of human resources, engineering and IT since 1997. Our employees are specialized in the implementation of technically and organizationally demanding projects for our nationwide customers. Find the perfect job with us and apply.

We look forward to welcoming you.

Seniority level

Associate

Employment type

Full‑time

Job function

Supply Chain

Industries

Aviation and Aerospace Component Manufacturing, Defense and Space Manufacturing, and Space Research and Technology