Customer Operations Engineer 24/7(f/m/d)

IONOS Group; Berlin; Hybrid; EUR 68.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Modern office with good transport

Employee discounts

Training and development opportunities

Health offers and wellness activities

Zusammenfassung

IONOS Group is seeking experienced Cloud Operations Engineers in Berlin to support Enterprise customers through the full incident lifecycle. You will act as a technical advisor, analyze workloads, and implement robust resolutions while scripting and automating tasks as needed.

The role requires comfort with 24/7 shifts, security vetting (SÜ2), and bilingual German/English communication. Hybrid work and strong collaboration with Development and Sales are part of the role.

Qualifikationen

• Several years of experience operating cloud infrastructure.
• Strong customer-first mindset with a drive to solve problems.
• Enthusiasm for root cause analysis and troubleshooting.
• Solid network debugging across LAN, WAN, VPN, DNS, DHCP.
• Familiarity with S3 and storage concepts.
• Experience with monitoring/alerting tools and automation tooling.
• Fluency in German and English.

Aufgaben

• Act as technical advisor and ops engineer for Enterprise customers in complex environments.
• Analyse workloads, debug incidents, and deliver lasting resolutions or workarounds.
• Automate recurring tasks using scripts, tooling, and AI-assisted solutions.
• Collaborate with Development and Sales to improve service quality and stability.
• Work in security-sensitive environments under strict compliance.
• Monitor cloud infrastructure and respond decisively to anomalies.

Kenntnisse

Cloud operations

Linux

Networking

Root cause analysis

Troubleshooting

Ticket handling

S3/storage concepts

Bash

Python

Terraform

Tools

Kubernetes

QEMU/KVM

Prometheus

Grafana

OpsGenie

Jira

Confluence

Git

Ansible

Terraform

Jobbeschreibung

We are looking for experienced Cloud Operations Engineers with strong backgrounds in Linux, Windows, networking, and cloud environments to join our Customer Operations team.

You will support our Business and Enterprise customers across the full lifecycle of incident handling from initial intake and root cause analysis through to full service restoration. You bring a customer-first mindset and a strong drive to solve complex problems. While we receive requests directly from customers, we operate as an L2/L3 team. You are comfortable managing multiple tasks simultaneously and can set clear priorities even under pressure.

We operate 24/7 across three shifts. You are comfortable participating in shift rotation and being scheduled accordingly. Some of our work touches sensitive areas; you are willing to undergo an extended security vetting process (SÜ2). Our customers communicate in both German and English, and you are equally confident in both.

Tasks

• Act as both technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments
• Analyse customer workloads, debug complex incidents, and deliver lasting resolutions or effective workarounds
• Automate recurring tasks and problems using scripts, tooling, and AI-assisted solutions
• Collaborate with Development and Sales teams to improve overall service quality and platform stability
• Work in security-sensitive environments under strict compliance and regulatory requirements
• Monitor cloud infrastructure proactively and respond decisively when anomalies arise

Qualifications

• Several years of experience operating cloud infrastructure, Linux, networking, virtualisation (QEMU/KVM), containers (Kubernetes), storage systems, and web APIs
• Strong customer-first mindset with a genuine drive to find solutions
• Enthusiasm for root cause analysis; log files, traces, metrics and hands-on troubleshooting
• Solid network debugging skills across LAN, WAN, VPN, DNS, and DHCP
• Familiarity with S3 and storage concepts (file, object, block)
• Experience with monitoring and alerting tools such as Prometheus, Grafana, and OpsGenie
• Knowledge of common development and deployment tooling: Bash, Python, Ansible, Terraform, Git
• Experience with ticketing and documentation systems (Jira, Confluence, or similar)
• Scripting and software development skills; experience using AI tools in this context is a plus
• Willingness to undergo extended security vetting (SÜ2)
• Fluency in German and English

Benefits

• Hybrid working model.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.