Customer Operations Advisor Digital Europe (m/f/d)

BIRKENSTOCK; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

BIRKENSTOCK in Munich is seeking a Customer Service Specialist to handle email claims and EU escalations, acting as the primary interface between B2C Customer Support and internal teams.

You will document issues, identify patterns, and contribute to resolving problems while maintaining strong product knowledge and a focus on quality in a fast-paced, global environment.

Qualifikationen

• Proven experience in customer service, ideally in international environments in consumer goods or fashion.
• Proactive, clear communicator capable of multi-tasking and collaborating across departments.
• Analytical mindset with a structured, holistic approach to problems.
• Experience in handling escalations, responding to reviews, and building product knowledge with a quality focus.

Aufgaben

• Handle email claims and escalations for customers across the EU region.
• Act as the interface between B2C Customer Support and internal departments to ensure smooth daily operations.
• Identify recurring patterns, document issues, and contribute to effective resolutions.
• Develop and maintain strong knowledge of BIRKENSTOCK products and quality management processes.
• Support the Operations team with customer insights and brand representation.

Kenntnisse

Customer service

Communication

Analytical thinking

Escalation handling

CRM familiarity

Tools

MS Office

Excel

Zendesk

Salesforce

Jobbeschreibung

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR TASKS:

• Handle email claims and escalations for customers across the EU region while working closely to uphold a strong quality focus
• Act as the key interface between B2C Customer Support and internal departments to ensure smooth daily operations
• Identify recurring patterns, document issues, and proactively contribute to the implementation of effective resolutions
• Develop and maintain a strong working knowledge of BIRKENSTOCK products and quality management processes
• Support the overall Operations team by providing Customer Support expertise and valuable customer insights
• Ensure the customer remains at the center of all activities while representing the brand in a professional manner

YOUR PROFILE:

• Proven experience in Customer Service, ideally with a background in international environments in the consumer goods or fashion industry
• Proactive, clear communicator capable of multi-tasking and working both individually and inter-departmentally
• Analytical mindset combined with a structured and holistic way of thinking
• Experience in handling escalations, responding to reviews, gaining product knowledge with a strong focus on quality
• Strong knowledge of MS Office, particularly Excel, and Customer Service CRM platforms (Zendesk, Salesforce, etc.)
• Fluent in English; German or French are a plus

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is.