Customer Onboarding Manager - DACH

Insiderone; Berlin; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Benefits dieser Stelle

Global team

AI training

Learning platforms

ESOP

Referral bonuses

Volunteer opportunities

Zusammenfassung

Insider One in Berlin is seeking an Account Strategist to collaborate across functions, drive customer success, and grow key accounts. You will be the face of Insider One for clients and translate needs into practical solutions.

You will develop strategic account plans, monitor adoption, and work with engineering and product teams to shape the roadmap. The role requires strong communication in English and German, and a proactive, tech-savvy mindset in a fast-paced startup.

Qualifikationen

• Experience in customer-facing roles such as customer success, project management, or strategic consulting.

Aufgaben

• Be the face of Insider One to our clients and bridge their needs with our technology.
• Help clients understand which features and products match their goals and expectations.
• Ensure clients are utilizing our technology to its fullest and provide world-class service; monitor and facilitate adoption.
• Collaborate with engineering and product specialists for technical support when required.
• Develop and maintain key account plans that identify opportunities to add value for clients.
• Provide continuous feedback on market trends, unmet needs, and opportunities to enhance the partnership.

Kenntnisse

Customer-facing

Project management

Strategic consulting

Jobbeschreibung

As an Account Strategist at Insider One, you will collaborate across functions to deliver customer success and drive account growth.

Responsibilities

• Be the face of Insider One to our clients and bridge their needs with our technology.
• Help clients understand which features and products match their goals and expectations.
• Ensure clients are utilizing our technology to its fullest and provide world‑class service; monitor and facilitate adoption.
• Collaborate with engineering and product specialists for technical support when required.
• Develop and maintain key account plans that identify opportunities to add value for clients.
• Provide continuous feedback on market trends, unmet needs, and opportunities to enhance the partnership.
• Create a trusted adviser relationship ensuring overall customer satisfaction.
• Plan strategies to help customers meet objectives, prioritising and driving resolution of escalated issues.
• Bring new product ideas; assist product and design teams in shaping the roadmap.

Qualifications

• Previous work experience in customer‑facing roles such as customer success, project management, or strategic consulting.
• Solid oral and written communication skills, positive phone personality, and listening ability.
• Self‑motivated, tech‑savvy, globally mindful; always seeking innovative solutions.
• Commit to caring for clients and ensuring they feel supported; strong project and time management skills, attention to detail.
• Passion for testing, measuring, and improving outreach and follow‑up effectiveness.
• Adaptable to fast‑paced startup environment.
• Proficient in English and German.

Benefits

• Diverse global team with 50+ nationalities.
• Internal training covering AI fundamentals, coding, foreign languages, and personal development.
• Access to learning platforms: Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru.
• Eligibility‑based ESOP share ownership.
• Referral bonuses and team‑building events.
• Opportunities for community volunteering and social impact projects.

We provide equal opportunity in a zero‑discrimination workplace and welcome everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.