Customer Success Manager - DACH

Insiderone; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Global team

AI training

Learning platforms

ESOP

Referral bonuses

Volunteer opportunities

Team events

Zusammenfassung

Insider One in Berlin is seeking a client-focused professional to join our team as a Customer Success / Account Manager. You will be the face of Insider One to clients, bridge their needs with our technology, and help them maximize value from our products.

Collaborate with data scientists, engineers and product specialists to deliver strong technical support, develop key account plans, and provide feedback on trends.

Qualifikationen

• Customer-facing experience in roles like customer success, account management or strategic consulting at executive level.
• Strong oral and written communication, energetic phone skills and active listening.
• Self-motivated, tech-savvy and focused on innovative client solutions.
• Passion for testing, measuring and improving outreach and follow-up effectiveness.
• Ability to work in a fast-paced startup environment.
• Strong English and German communication skills.

Aufgaben

• Be the face of Insider One to clients and bridge their needs with our technology.
• Help clients understand their needs and match the best features and products to their goals.
• Ensure clients utilize our technology to deliver world-class service.
• Monitor and facilitate clients’ adoption of our technology.
• Collaborate with data-geeks, engineers and product specialists to provide full technical support.
• Develop and maintain key account plans that identify opportunities to add value to clients’ organizations.
• Provide constant feedback on market trends, unmet needs and opportunities to increase partnership impact.
• Establish trusted advisor relationships that ensure overall customer satisfaction with our services and technology.
• Plan strategies to help customers meet objectives, prioritize and resolve escalated issues, and bring new product ideas to the table.

Kenntnisse

Customer success

Account management

Strategic consulting

Communication skills

Bilingual EN/DE

Tech-savviness

Jobbeschreibung

Responsibilities

• Be the face of Insider One to our clients and bridge their needs with our technology.
• Help clients understand their needs and match the best features and products to their goals.
• Ensure clients fully utilize our technology to deliver world-class service.
• Monitor and facilitate clients’ adoption of our technology.
• Collaborate with data-geeks, engineers and product specialists to provide full technical support.
• Develop and maintain key account plans that identify opportunities to add value to clients’ organizations.
• Provide constant feedback on market trends, unmet needs and opportunities to increase partnership impact.
• Establish trusted advisor relationships that ensure overall customer satisfaction with our services and technology.
• Plan strategies to help customers meet objectives, prioritize and resolve escalated issues, and bring new product ideas to the table.

Qualifications

• Previous work experience in customer-facing roles such as customer success, account management or strategic consulting, especially at the executive level.
• Solid oral and written communication abilities, energetic phone skills and excellent listening skills.
• Self-motivated and tech-savvy, always seeking innovative solutions to improve client relationships.
• Passion for testing, measuring and improving outreach and follow-up effectiveness.
• Ability and flexibility to work in a fast-paced startup environment.
• Strong communication skills in English and German.

Benefits

• Part of a diverse, global team with 50+ nationalities.
• Internal training covering AI fundamentals, coding, foreign languages and a wide range of personal development skills.
• Access to learning platforms such as Spotify, LinkedIn Learning, Blinkist, MasterClass and CloudGuru.
• Eligibility-based ESOP for share ownership.
• Rewarding referral bonuses.
• Opportunities to volunteer and participate in purpose-driven social impact projects.
• Year-round events from global retreats to team-building activities.

We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship or marital status.