Customer Onboarding Manager

ROLLER; Berlin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Recharge days

Parental leave (16 weeks)

Assistance program

401(k) Plan

Vibe Tribe events

Work-from-home expense allowance

Free Medical Insurance

Career growth opportunities

Learning budget

Job summary

ROLLER is seeking a German-speaking Customer Onboarding Manager to join the Customer Operations team in Berlin. You will own end-to-end onboarding for new accounts, train customers on the platform, and become the go-to expert.

You’ll work cross-functionally to ensure successful delivery, drive value, and support seamless onboarding experiences across the customer journey. Leverage platform knowledge to advise customers, configure accounts per their needs, and maintain proactive stakeholder

Qualifications

• Experience in onboarding or customer success roles is preferred.
• Strong ability to train and coach customers on software platforms.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end onboarding for new customer accounts.
• Partner with customers to become trusted advisors during onboarding.
• Configure platform for customer needs and provide best-practice guidance.
• Proactively manage stakeholders to ensure timely delivery of goals.
• Collaborate with payments team to implement payment solutions.
• Build strong customer relationships to drive retention and growth.

Skills

Project management

Communication

Organization

German language

Job description

• We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team


• You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor


• We’re looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey


• The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers


• You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives


• You will be responsible for the successful onboarding of new customers


• Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard


• You will become an expert in our product and apply a hands‑on approach to platform configuration and onboarding


• Gather requirements and configure customer accounts as per their needs


• Consult with customers to provide information about how to best use our platform for their business


• Develop strong customer relationships that promote customer retention and loyalty


• Work cross‑functionally to ensure our customers have an incredible experience!


• Work with our payments team in implementing payment solutions both online & in‑venue for new & existing customers

Benefits

• Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)


• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers


• Team member Assistance Program to proactively support our team’s health and well‑being, access to coaching, education modules, weekly webinars, and more


• 401(k) Plan


• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company‑wide initiatives directly. Regular events and social activities, fundraising & cause‑related campaigns… you name it. We’re willing to make it happen!


• Claim up to $120 work‑from‑home expenses per month


• Free Medical Insurance


• Work with a driven, fun, and switched‑on team that likes to raise the bar in all we do


• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

No formal minimum on years of experience - a couple of years in an onboarding‑type role is a good fitSomeone who keeps it real and is always genuineTech‑savvy and pick up new systems quickly, with exceptional problem‑solving abilities and a proactive, solution‑oriented mindsetStrong project manager, excellent communicator, and highly organizedProcess‑driven mindset with a focus on efficiency and scalabilityCustomer‑facing onboarding experience - training and implementation background preferred; deep technical depth is not requiredMulti‑industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or OnboardingStrong time management and resource management skills, with high attention to detailA bar raiser with a great work ethic and passion for being challengedFluent in German (required) - this role supports our growing customer base across GermanyExperience in the leisure & attractions industry is a bonus!Comfortable with a rapidly changing environment and adapting to evolving processesSelf‑motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively