Customer Experience Specialist Program Manager

TEKsystems; Deutschland; Hybrid; EUR 31.000 - 51.000; Teilzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Zusammenfassung

TEKsystems is seeking a Specialist in CX Project/Program Management to drive the delivery of North American pet care brands and campaigns. You will lead cross-functional teams and external agencies to ensure on-time, in-scope execution with strong stakeholder engagement.

The role emphasizes relationship building, strategic influence, and a hands-on approach to project execution within a hybrid Saint Louis, MO, environment. Bachelor's degree and 3+ years in PM are required.

Qualifikationen

• Bachelor's degree required.
• 3+ years’ experience in project/program management; agency experience helpful.
• Knowledge in Media and Digital Marketing (TV, Social, Audio, PR, Retail Media, Websites, Search).
• Content and/or Agile project management experience a plus.
• Project Management and Content workflow tools (Adobe Workfront, Smartsheet, MS Project, Trello) preferred.

Aufgaben

• Manage and execute projects and programs to deliver business results.
• Lead cross-functional teams and external agency partners.
• Develop end-to-end project plans and tools for on-time, in-scope delivery of campaigns.
• Drive change management and maintain stakeholder accountability.
• Communicate objectives and escalations to key stakeholders.

Kenntnisse

Program management

Project management

Agency experience

Leadership

Media

Digital marketing

Ausbildung

Bachelor's degree

Tools

Adobe Workfront

Smartsheet

Microsoft Project

Trello

Jobbeschreibung

Description

Description:

As a Specialist in CX (Consumer Experience) Project/Program Management, you are responsible for management and execution of projects and programs to effectively deliver North American PetFood, Treats, Golden Products, and ProPlan Veterinary Diets business results across Development and CX Campaigns. The Specialist in Program Management is responsible for leading projects and cross functional teams to deliver projects and processes to meet business requirements.

You will be responsible for building both internal and external relationships in order to perform primary responsibilities in an effective manner. As a Specialist in Program Management, you will work closely with internal key stakeholders such as Brand Managers and external agency partners.

Lead internal teams and external agency partners through integrated planning processes and paid media tactical execution

Develop end to end project plans and associated tools to ensure on time, in scope delivery of brand campaigns and tactics

Manage and lead the team through uncertainty, ambiguity and drive Change Management

Drive the engagement and accountability of key stakeholders through communicating and influencing, with a focus on leading the group through to execution of deliverables

Prepare and present objective project communications and escalations to key stakeholders

Partner to implement changes to aligned process updates to their brands

Promotes and advocates for the implementation of the Marketing Ops framework(s) and ensures that programs and roles/responsibilities are consistently executed according to the specified requirements

For this position, worker will be onsite in St. Louis Monday through Thursday, with the option to work from home on Friday. Start time is no earlier than 8 am and no later than 9 am, as they must be available for later afternoon meetings. Qualities that will make the person in this role successful include: Resilient, highly organized, assertive but diplomatic, used to working with challenging people, servant leadership mentality, strong communication skills and ability to lead through execution and influence. This role supports marketing but is not the person who develops the strategy - but they will be responsible for driving that strategy to execution and keeping stakeholders on track. Prefer someone with larger multi-level org structure experience or someone with agency experience who has worked with a customer that fits that description. This role is currently backfilling for someone who is no longer on the team. There is the potential for extension of the contract at the end of the 6 months, based on headcount and budget considerations.

Skills

Program management, Project management, Agency experience, Leadership, Media, Digital marketing, Agile, Content workflow, Adobe Workfront, Smartsheet, Microsoft Project, Trello

Top Skills Details

Program management,Project management,Agency experience,Leadership,Media,Digital marketing

Additional Skills & Qualifications

Bachelor's degree from an accredited institution required; Business, Marketing, Communications, Public Relations or similar degree program preferred

3+ years’ experience in project/program management, agency experience, cross-functional leadership roles or business leadership roles required

Knowledge in Media and Digital Marketing (for example - TV, Social, Audio such as Spotify, PR, Retail Media, Websites, Search) required

Content and/or Agile project management experience a plus

Project Management and Content workflow tools (exp., Adobe Workfront, Smartsheet, Microsoft Project, Trello) preferred

Job Type & Location

This is a Contract position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $42.76 - $42.76/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.