Customer Experience Specialist (all genders) at AI Audit-Tech Startup

dnl.ai; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

An AI audit-tech start-up in Berlin is seeking a Customer Experience Specialist to enhance client interactions. Ideal for someone with a financial audit background, this role involves handling customer requests, documenting solutions, and working closely with product and engineering teams. Applicants should have excellent German and English communication skills and a proactive problem-solving mindset. The company offers competitive compensation, flexible working hours, and a supportive team environment.

Leistungen

30 vacation days per year

Competitive compensation package

Ownership from day one

Flexible working hours

Strong team culture

Qualifikationen

• 1-2 years of experience in financial audit or a related field.
• Excellent communication skills in German and English.
• Strong project management skills.

Aufgaben

• Act as the trusted voice of customers internally.
• Be the first point of contact for incoming customer requests.
• Document solutions and contribute to release notes.
• Collaborate with Product, Engineering, and Sales.

Kenntnisse

Financial audit knowledge

Technical affinity

Communication in German and English (C1+)

Problem solving

Project management

Ownership mindset

Jobbeschreibung

You’re passionate about creating seamless experiences for auditors and audit assistants? Let’s talk.

We are dnl – an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.

We’re looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients.

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day.

Key responsibilities

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
• Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
• Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
• Communicate with users in a clear, structured, and proactive way.
• Document solutions, write handbook articles, and contribute to release notes.
• Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
• Help scale workflows and knowledge bases as our customer base grows.

What you bring

• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
• Strong technical affinity and curiosity for how complex software works.
• Excellent communication skills in German and English (C1+).
• A structured, hands‑on approach to solving problems.
• Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.
• Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast‑moving environment.

What we offer

• 30 vacation days per year
• Competitive compensation package
• Ownership from day one, flat hierarchies, short decision paths
• Flexible working hours
• A collaborative, international, ambitious, and supportive team
• 🎉 Strong team culture with regular offsites, events, and open feedback

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.