Customer Experience Specialist (all genders) at AI Audit-Tech Startup

DNL; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An AI audit-tech startup is seeking a Customer Experience Specialist to enhance client interactions. Ideal candidates will have 1-2 years of financial audit experience and exceptional communication skills in German and English. Responsibilities include acting as the customer voice, managing inquiries, and collaborating with teams to improve products. Join a dynamic company with a strong team culture and competitive benefits.

Leistungen

30 vacation days per year

Competitive compensation package

Ownership from day one

Flexible working hours

Supportive international team

Strong team culture with regular events

Qualifikationen

• 1-2 years of experience in financial audit or a related field.
• Strong technical affinity and curiosity for complex software.
• Excellent communication skills in German and English.

Aufgaben

• Act as the trusted voice of our customers internally.
• First point of contact for incoming customer requests.
• Document solutions and contribute to release notes.

Kenntnisse

Financial audit experience

Technical affinity

Communication skills in German and English (C1+)

Project management skills

Problem-solving

Jobbeschreibung

You’re passionate about creating seamless experiences for auditors and audit assistants? Let’s talk.

We are dnl – an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.

We’re looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients.

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day.

Key responsibilities

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
• Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
• Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
• Communicate with users in a clear, structured, and proactive way.
• Document solutions, write handbook articles, and contribute to release notes.
• Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
• Help scale workflows and knowledge bases as our customer base grows.

What you bring

• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
• Strong technical affinity and curiosity for how complex software works.
• Excellent communication skills in German and English (C1+).
• A structured, hands‑on approach to solving problems.
• Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.
• Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.

What we offer

• 30 vacation days per year
• Competitive compensation package
• Ownership from day one, flat hierarchies, short decision paths
• Flexible working hours
• A collaborative, international, ambitious, and supportive team
• 🎉 Strong team culture with regular offsites, events, and open feedback

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.