Customer Experience Intern

DM Technologies GmbH; Berlin; On-site; EUR 13,000 - 19,000; Part time

Benefits offered by this job

Weekly team lunches

Dinner after late work

Sports membership

Regular team events

Job summary

Plato is building the AI operating system for distribution, and you will work with real customers from day one. You will onboard and pilot new customers, run trainings with sales teams, track adoption, and create onboarding guides that feed back into product.

You’re currently studying or recently graduated in business, economics, engineering or similar, with excellent German and English, based in Berlin. This role offers a real path into a full-time position with coaching from our Customer

Qualifications

• Currently studying or recently graduated in business, economics, engineering or similar.
• Excellent German and English, based in Berlin.

Responsibilities

• Support onboarding and pilots of new customers, from kickoff to go-live.
• Run trainings and check-ins with sales teams at our customers.
• Track adoption, spot accounts that need help and act on it.
• Build guides that make onboarding faster, and feed what you learn back into product.

Skills

Onboarding

Training delivery

Adoption tracking

Communication

Bilingual German/English

Education

Currently studying or recent graduate in Business, Economics, Engineering or similar

Job description

Not an internship from the sidelines. You work with real customers from day one and learn how AI software actually gets adopted.

Everyone talks about AI. Few people know how to make it work inside a real company. Our customers are mid-market distributors, many of them using AI software for the first time, and you'll help them get there.

In this role you will:

• Support onboarding and pilots of new customers, from kickoff to go-live.
• Run trainings and check-ins with sales teams at our customers.
• Track adoption, spot accounts that need help and act on it.
• Build guides that make onboarding faster, and feed what you learn back into product.
• You're currently studying or just graduated, in business, economics, engineering or similar.
• You enjoy working with people and explaining things so they click.
• You're structured, reliable and curious about AI.
• Excellent German and English, based in Berlin.

Why us?

• Real customers from day one. No months of shadowing.
• Learn how AI really gets adopted. One of the most in-demand skills right now.
• A real path into a full-time role, with direct coaching from our Customer Experience team.
• Top-of-market compensation for interns.
• Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
• Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.

About us

Plato is building the AI operating system for distribution. We closed a $14.5M seed round backed by Atomico and Cherry Ventures, and we're growing fast. Our customers are mid-market distributors who've never been exposed to cutting-edge AI software - we're changing this, starting with sales.

We're a small, high-conviction team of engineers and operators. Decisions get made fast, the work is real, and there's no hiding behind the process.