Customer Engineer

Applied Materials Europe; Dresden; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Supportive work culture

Career development opportunities

Health and wellbeing programs

Zusammenfassung

A leading technology firm in Dresden is seeking a Field Service Engineer to provide direct customer support by installing, maintaining, and upgrading equipment. The ideal candidate should hold a bachelor's degree in a relevant field and possess effective communication skills. Responsibilities include performing maintenance on various systems and using digital analytics for troubleshooting. This full-time position involves some travel and offers a supportive work culture focused on personal and professional growth.

Qualifikationen

• Completion of a Bachelor degree in a relevant field.
• Willing to learn and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.

Aufgaben

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment.
• Use digital analytics for troubleshooting.
• Perform preventative and corrective maintenance on various systems.

Kenntnisse

Basic mechanical aptitude

Effective written and verbal communication skills

Ausbildung

Bachelor degree in a relevant field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Digital multimeters

Jobbeschreibung

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Dresden, DEU

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career while taking on challenges and driving innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Role

Field Service Engineer (Customer Engineer)

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You’ll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you’ll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

What You’ll Do

As a Customer Engineer (also known as Field Service Engineer) you’ll serve as Applied’s direct liaison with a leading customer and quickly solve high‑value problems on their behalf. By collaborating closely with our customer onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and delivering exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.

Role Responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications

• Completion of a Bachelor degree, in a relevant field.
• Basic mechanical aptitude
• Willing to learn and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint

Preferred Qualifications

• 1–2 years of work experience in customer/field service support, or a related technical field
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 20% of the Time

Relocation Eligible

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.