Customer Engineer - International Development Program (m/f/d)

Applied Materials; Dresden; On-site; EUR 52,000 - 72,000; Full time

Job summary

Applied Materials in Dresden seeks a Customer Engineer to install, maintain, and upgrade semiconductor equipment, working closely with customers to ensure smooth operations and rapid issue resolution.

Onboarding begins in Dresden with a 12-month international assignment in Taiwan, accompanied by rigorous training and mentorship. Travel up to 20% and collaboration with global experts are core features of the program.

Qualifications

• Associate/Bachelor's/Master's in engineering or equivalent technical education.
• 0-3 years in Field Service, Maintenance, Installation, Manufacturing Support, Automation, Electronics, or related.
• Ability to read and interpret electrical and mechanical schematics.

Responsibilities

• Learn to install, maintain, and troubleshoot Applied Materials semiconductor equipment.
• Perform routine preventive maintenance under supervision.
• Support equipment installations and system start-ups.
• Apply diagnostic techniques and structured troubleshooting to identify issues.
• Assist with hardware and process start-up activities.
• Participate in technical training and certification programs.
• Collaborate with customers and internal teams to resolve challenges.
• Follow safety, quality, and operational procedures.

Skills

Field service

Maintenance

Installation

Electronics

Mechanical engineering

Education

Engineering degree

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

Salary: €52.000,00 - €71.500,00

Location: Dresden,DEU

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Are you ready to launch your career at the forefront of the semiconductor industry? As a Customer Engineer supporting one of Applied Materials' most strategic customers in Europe, you will embark on a structured international development journey designed to transform high-potential talent into technical experts.

Through a combination of classroom learning, hands-on field experience, mentorship from industry specialists, and exposure to cutting-edge semiconductor manufacturing technologies, you will develop the technical, problem-solving, and customer-facing skills required to support some of the world's most advanced semiconductor equipment.

The program begins with onboarding and foundational training in Dresden, followed by a unique 12-month international assignment in Taiwan. During this immersive experience, you will receive extensive technical training, gain practical field exposure at leading semiconductor manufacturing sites, and collaborate with global experts across Applied Materials. Upon completion, you will return to Dresden equipped to play a critical role in supporting the successful startup and long-term operation of a major greenfield semiconductor fabrication facility, helping drive the future of technology in Europe.

Travel: Up to 20% (higher during the first 18 months). Upon completion of the standard technical training program, candidates will have the unique opportunity to undertake a 12-month assignment at an advanced semiconductor fabrication facility in Taiwan.

What You'll Do

• Learn to install, maintain, and troubleshoot Applied Materials semiconductor equipment.
• Perform routine preventive maintenance under the guidance of experienced engineers.
• Support equipment installations and system start-ups.
• Apply diagnostic techniques and structured troubleshooting methodologies to identify equipment issues.
• Assist with hardware and process start-up activities.
• Participate in technical training and certification programs.
• Collaborate with customers and internal teams to resolve technical challenges.
• Follow all safety, quality, and operational procedures.
• Utilize knowledge management systems and best-known methods (BKMs).
• Support continuous improvement initiatives focused on equipment uptime and customer satisfaction.

What You'll Learn

• Semiconductor manufacturing technologies
• Advanced vacuum and plasma systems
• Equipment diagnostics and troubleshooting
• Customer-facing technical support
• Cleanroom operations and best practices
• Installation and optimization of highly sophisticated manufacturing equipment
• Global collaboration within an international engineering organization

Minimum Qualifications

• Associate Degree, Bachelor's Degree, Master's Degree, Mechatronics Qualification, Military Technical Training, Trade Certification, or equivalent technical education
• 0-3 years of experience in: Field Service / Maintenance / Installation Engineering / Manufacturing Support / Automation / Electronics / Mechanical Engineering / Semiconductor Manufacturing
• Ability to read and interpret electrical and mechanical sche