Customer Enablement Specialist (f/m/d)

think-cell; Berlin; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

think-cell is seeking a Customer Enablement Specialist in Berlin to train customers, run workshops, and promote product adoption across a defined geographic region.

You will work with Sales and Product to deliver training programs, collect feedback, and maintain customer data in Salesforce; on-site 4 days a week with 1 remote day.

Qualifikationen

• 2+ years in Customer Enablement, Customer Success, or Account Management in SaaS.
• Professional-level proficiency in German and English.
• Proven track record in creating and delivering training programs.
• Excellent written and verbal communication skills.
• Ability to analyze feedback and drive actionable results.
• Willingness to work on-site in Berlin office 4 days per week, with 1 remote day.

Aufgaben

• Collaborate with Account Executives to drive account growth and address churn risks.
• Lead think-cell training sessions and workshops to boost adoption.
• Gather customer feedback and share insights with product and marketing teams.
• Maintain accurate customer data and opportunities in Salesforce.

Kenntnisse

German language proficiency

English language proficiency

Training delivery

Communication skills

CRM data handling

Feedback analysis

On-site collaboration

Tools

Salesforce

Jobbeschreibung

Customer Enablement Specialist - Join Our Innovative Team at think-cell Software

Our Story

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

The Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region

Key Responsibilities

• Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
• Lead think-cell training sessions and workshops, enhancing software adoption and value realization.
• Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
• Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.

You will be great for this position if you have

• 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Professional-level proficiency in German and English required, both written and spoken.
• Proven track record in creating and delivering training programs.
• Excellent written verbal and communication skills.
• Proven ability to analyze feedback and drive actionable results.
• Willingness to work on-site in our Berlin office 4 days per week, with 1 remote day

Location: Berlin, Germany

Our Values

• Forward Thinking : We embrace change and challenge the status quo.
• Ownership : We take pride in our work and learn from our mistakes.
• Customer First : We prioritize delivering lasting value.
• Unified Team : We foster collaboration, respect, and integrity.
• Strive for Excellence : We set ambitious goals and pursue quality.

We believe in a human hiring process, every application is personally reviewed.

Why is think-cell the right place for you?

We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises.

With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we're a diverse team of over 210 people, committed to innovation and excellence.

think-cell is more than a job - it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can't wait to see what you'll bring to the team!